REGULATORY PROGRAM ADMINISTRATOR - SES - 79001385

Requisition No: 875101

Agency: Business and Professional Regulation

Working Title: REGULATORY PROGRAM ADMINISTRATOR - SES - 79001385

Pay Plan: SES

Position Number: 79001385

Salary: $2,294.27 Bi-weekly

Posting Closing Date: 05/15/2026

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DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE

REGULATORY PROGRAM ADMINISTRATOR - SES

Position Number: 79001385

Hiring Salary: $2,294.27 Bi-weekly

**Anticipated Vacancy**

**State Personnel System**

***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

The Work You Will Do:

This position is a highly responsible administrative position under the direct supervision of the Senior Management Analyst Supervisor in the Bureau of Central Intake and Licensure, License Operations Unit. This position is responsible for overseeing all activities for their team pertaining to the Department's application processes. This individual will perform administrative tasks and assist in the formulation, analysis and implementation of office operations. Provides leadership and supervision regarding the implementation of license application processing including interpretation of laws, rules, policies and standards.

Your Specific Responsibilities:

The incumbent in this position performs the following work and other related activities:

• Supervises and coordinates a team of application processors which includes setting performance standards, evaluating subordinate job performance, providing guidance and direction, and recommending appropriate personnel action. Counsels and mentors subordinates on an individual basis.
• Works with internal customers and bureau management to ensure that all application processing guidelines are current, accurate and well maintained. Prepares and distributes written and verbal information to inform manager, co-workers, subordinates and the public of operational policies and regulations pertaining to the Bureau of Central Intake and Licensure, License Operations Unit.
• Conducts research on files handled by the License Operations Unit and consults with manager to resolve problem files.
• Analyzes processes including interpretation of laws, rules, policies and standards and recommends changes to improve operations, to save time, labor and other costs to improve quality control and operating efficiency. Implements approved process changes to the License Operations Unit which includes coordinating the testing of changes and training of staff.
• Prepares and reviews records and reports pertaining to the operations of the License Operations Unit. Represents management in the Bureau of Central Intake and Licensure in matters as authorized and assigned. Recruits, interviews, selects, hires, and promotes persons for the work unit. Performs other duties as required.

Knowledge, Skills, and Abilities:

• Knowledge of application requirements, including Florida Statutes, Board and Department rules, and educational programs.
• Ability to compile, organize and analyze data.
• Ability to supervise people.
• Ability to understand and apply laws, rules, regulations, policies and procedures.
• Ability to plan, organize and coordinate work activities.
• Ability to communicate effectively and efficiently both verbally and written.
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Extensive knowledge of the department's document imaging and licensing system.
• Knowledge of Microsoft applications.
• Grammar skills.

Minimum Requirements:

• Must have one (1) year of experience interpreting, implementing, administering and/or communicating policies and procedures; and
• Must have experience developing, motivating, mentoring and/or coaching employees to achieve success; and
• Must have experience preparing written correspondence; and
• Must have experience in analyzing data and managing workload in a production based work environment; and
• Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint).

Position Notes:

• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.

The Benefits of Working for the State of Florida:

“Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 176 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application. ***

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

NOTE: This position requires a security background check, physician assessment, drug screening, and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.