Registrar

Overview

The Registrar is responsible for the efficient, orderly and expeditious pre-admission, admission of patients.

Responsibilities

Enters patient financial and personal demographics in the computer in an accurate and timely mannerObtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.Verifies and documents insurance benefits and coverage. Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements. Communicates this information and financial responsibility to the patient/guarantor.Follows Front End Collections PoliciesAbility to communicate orally and in writing effectively with patients, physicians, hospital based personnel and all other customers.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

High School graduate or equivalent.Good clerical skills including ability to type 20 wpm and computer experience preferred.Ability to work well with others in a courteous manner in stressful situations.Excellent telephone and customer service skills required.Healthcare experience and understanding of basic medical terminology preferred.Must be able to read, write legibly, speak, and comprehend English.