Regional Ombudsman, CG-301-15

Federal Deposit Insurance Corporation

Chicago, IL

JobSummary

This position is located in the Office of Ombudsman, Chicago and Dallas Regional Offices of the Federal Deposit Insurance Corporation and provides support as a liaison to FDIC and regulated financial institutions to influence systemic change to improve operations and customer service and encourage the use of effective conflict management practices. Additional selections may be made from this vacancy announcement to fill similar vacancies that occur subsequent to this announcement.

LowGrade

HighGrade

PromotionPotential

OrganizationCodes

OT/FD00

Relocation

True

HiringPath

fed-internal-search

MCOTags

AgencyMarketingStatement

TravelCode

ApplyOnlineUrl

https://jobs.monstergovt.com/fdic/ros/rosDashboard.hms?O=1&J=74442

DetailStatusUrl

https://jobs.monstergovt.com/fdic/ros/rosDashboard.hms?O=1&J=74442&S=1

MajorDuties

Serve as the principal OO liaison to RMS and DCP management and staff in the assigned region for regulatory issues brought forward by the industry. Serve as an expert liaison with other Divisions and Offices in the assigned region involved in matters brought to the attention of the OO. Build external relationships by promoting customer service and public relations within the region through responsive, professional and timely program stewardship that enhances the image of the Corporation. Meet with insured depository institution officials and/or boards of directors, FDIC and other federal and state government regulators to discuss and resolve complaints brought to the attention of the OO. Perform and/or coordinate the investigation of complaints; reviews supervisory materials for the resolution of complex or sensitive inquiries and complaints relating to FDIC regulatory activities. Develop extensive outreach programs to be presented to the industry, including bank commissioners and trade associations.

Education

There is no substitution of education for the experience for this position.

Requirements

Completion Of Financial Disclosure May Be Required. Minimum Background Investigation (MBI) required.

Evaluations

Once the application process is complete, your two-page resume and supporting documentation will be used to determine whether you meet the job qualifications. Structured Resume Review: Subject matter experts (SMEs) will review your resume to determine your technical qualifications for this position based on the required competencies. SMEs will review ONLY your two (2) page resume. SMEs will not review additional information beyond your resume (e.g., cover letter, links embedded in your resume). If you are found qualified, your application will move forward to additional phase(s) of the review process. The competencies for the Regional Ombudsman position are: Oral/Non-Written Communication Written Communication Critical Thinking Interpersonal Relationships Conflict Management Planning and Organizing Financial Regulations Bank Supervision You may preview questions for this vacancy.

HowToApply

To begin, click the “Apply” button and follow the prompts. If you haven't already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online. To apply for this position, you MUST provide a complete application package which includes: Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date). Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date. To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue. You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process. Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.

WhatToExpectNext

You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation. The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation's Human Resources Staffing Policy and Accountability team at FairChanceAct@fdic.gov For more information go to FDIC Fair Chance to Compete for Jobs Act.

RequiredDocuments

Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status. Please review the following to determine your eligibility and which document(s) is required to complete your application: Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date). FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying.

Benefits

In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors. To find out more, click here.

OtherInformation

Salary reflects a pay cap for this position of $257,500. To read about your rights and responsibilities as an applicant for Federal employment, click here. The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 27.26% to a high of 30.86%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here. If selected, you may be required to serve a probationary or trial period as applicable to appointment type. During the probationary or trial period, you will be evaluated for fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

KeyRequirements

WithinArea

False

CommuteDistance

ServiceType

AnnouncementClosingType

AgencyContactEmail

rajacksonmorton@fdic.gov

AgencyContactPhone

312-382-6834

SecurityClearance

Other