Company Description
Uncle Harry's New York Bagelry & Coffeehouse is a four-unit quick service restaurant group built on great food, strong teams, and continuous improvement. We’re seeking an experienced leader who thrives in a fast-paced QSR environment and is passionate about developing people and building systems that support strong, consistent operations.
Position Overview
The Regional Director of Operations is the key leader responsible for bridging executive strategy with flawless store-level execution across multiple restaurant locations. This role oversees the strategic and operational success of the restaurants while serving as the champion for continuous improvement. The Director will drive growth, maintain the highest quality and operational standards, and actively develop the next generation of leaders by building systems that ensure strong, consistent operations and elevated guest experiences. As the Regional Director of Operations, you’ll have a direct impact on how our restaurants run today and how they grow tomorrow.
Salary Range: $125,000 and up depending on experience
Benefits: Generous performance-based bonus structure, paid vacation.
Core Responsibilities
1. Strategic Leadership & Talent Development
- Leadership Pipeline: Recruit, hire, mentor, and coach impactful leaders, specifically District Managers and General Managers, ensuring a strong and continuous talent pipeline.
- Organizational Development: Lead organizational development initiatives and drive change management across the region.
- Strategic Planning: Develop and execute 1-year and 3-year business plans, enhance the brand's regional presence, and manage labor/resource allocation efficiently.
2. Operational Excellence & Process Improvement
- Continuous Improvement: Drive continuous improvement across all areas of daily restaurant operations, including food preparation, service flow, safety, and training systems.
- Process Auditing & Design: Conduct regular audits of existing processes for efficiency, quality, and compliance. Design and implement improved operational and training procedures, utilizing best practices (e.g., standard work, visual controls) to reduce waste and errors.
- Tech Integration: Oversee the rollout and maintenance of new technology (e.g., KDS systems, inventory apps, LMS training, automated scheduling) to ensure effective adoption and use by store teams.
- Daily Oversight: Oversee and manage daily business activities across all units, ensuring consistent execution of standard operating procedures (SOPs).
3. Financial & Business Acumen
- P&L Management: Drive regional sales, profitability, and operational efficiency to meet or exceed company targets. Analyze Profit & Loss (P&L) statements and financial reports to identify trends, manage labor costs, and control inventory and food costs.
- Business Growth: Provide functional expertise to improve store operations and execute corporate strategy, identifying expansion or renovation opportunities as needed.
4. Quality, Safety, and Guest Experience
- Quality Assurance: Establish, monitor, and enforce food quality standards, and ensure compliance with all health and safety regulations. Conduct regular audits on cleanliness, sanitation, product quality, and brand standards.
- Guest Focus: Ensure a consistent, high-quality customer experience across all locations. Review feedback channels (surveys, social media, mystery shopper reports) and collaborate with management to resolve recurring service or quality issues, implementing corrective actions swiftly.
- KPIs: Develop and track key performance indicators (KPIs) tied to quality, operational performance, sales, and guest satisfaction scores.
Required Qualifications
- Experience: 5+ years of multi-unit leadership experience in restaurant management (QSR preferred), preferably including District or Regional level roles. Experience in process improvement and quality assurance is required.
- Education: Bachelor’s degree in Business or a related field preferred.
- Skills: Strong financial literacy with the ability to analyze P&L statements, exceptional coaching and communication skills, high computer literacy (Excel, Word, Outlook, PowerPoint/Canva), ability to lead change, and problem-solving skills in a fast-paced environment.
- Integrity: Demonstrated leadership courage to make difficult decisions regarding staffing and operational standards to ensure long-term regional health.
