Regional Auxiliary Services Manager
Role Mission: The Regional Auxiliary Services Manager – Florida manages the IDEA experience beyond the classroom, from the moment a student sets foot in our schools until a student walks the stage at graduation. The Auxiliary Services Manager works to eliminate operational obstacles that could prevent teachers and school leaders from focusing on instruction. Specifically, the Auxiliary Services Manager is responsible for directly supporting the VP of Operations in achieving operational and financial excellence at every school, with a specific emphasis in the following areas: transportation, child nutrition, and facilities and construction.
Supervisory Responsibilities:
This role reports to the VP of Operations– Florida. This role has no direct reports but indirectly supports VP of Ops management of campus transportation, child nutrition (CNP), Facilities Managers, and APOs.
Location:
This is a full-time (on-site) position located in Florida. Preference will be given to candidates who live in the Jacksonville or Tampa regions, or who are willing to relocate.
Travel Expectations:
Within region travel between campuses daily. Travel between Jacksonville, Lakeland, and Tampa bi-weekly (up to 40% of the time)
What You’ll Do – Accountabilities
Essential Duties:
- Ensures top performers occupy every seat across auxiliary departments.
- Utilizes hiring practices to attract top performers for every role in Auxiliary Services, including screening exercises, interview protocols and vetting mechanisms.
- Customizes onboarding plans to ensure each new auxiliary team member is set up for success based on the unique responsibilities of their role.
- Develops and executes differentiated professional development for Auxiliary staff, to build technical capacity and leadership and management acumen across departments.
- Reviews annual employee survey results, performs individual pulse checks with employees across departments, and develops strategies for continuous improvement.
- Attends all national professional development sessions for each of the auxiliary departments and serves as a line of communication between the national team and VP of Operations and the regions/campuses.
- Ensure all campus auxiliary managers attend regional and national operating mechanisms as directed by VP of Ops and follow national, state, and district operating procedures.
- Supports the VP of Ops in strategic and tactical leadership in the areas of Transportation, Child Nutrition (CNP), and Facilities & Construction.
- Supports Transportation, CNP, and Facilities teams at each campus to provide best-in-class customer service, while achieving operational efficiency and financial targets.
- Provides technical training, ongoing support, and builds the capacity of auxiliary team managers (APOs) to support their work effectively as directed by VP of Ops.
- Responsible for finding new and innovative ways to increase the effectiveness of services while reducing costs.
- Manages vendor relationships in region as assigned by VP of Ops and serves as the liaison to problem solve when outside vendors are required.
- Utilizes data and in-field observations to determine gaps and root causes, and partners with campus team and VP of Ops to name action steps to close gaps.
- Works with the VP of Ops to mentor and support Assistant Principals of Operations (APOs) on best practices, analysis, and tracking mechanisms to ensure effective monitoring of progress toward goals.
- Ensures 100% of departments assigned meet compliance requirements on an annual basis.
- Internalizes compliance requirements across auxiliary departments and utilizes standard operating procedures to manage execution.
- Meets an “A” rating on internal CNP audits with no relevant follow-up findings from external audits by June 30
- Achieves an A rating on all Facility Quality Audits completed throughout the school year
- Ensures 100% of employees across assigned departments are in compliance with the State of Florida requirements.
- Conducts campus audits as directed by VP of Ops to ensure alignment to state guidelines and compliance.
- Supports VP of Ops in completion of audits and corrective action plans in all areas of auxiliary services across campuses.
- Ensures all auxiliary Managers adhere to all applicable organization, local, state and federal rules, regulations and operating procedures
- Works alongside APOs and in support of VP of Ops to ensure adherence to safety protocols in all departments in region.
We look for Team and Family who embody the following values and characteristics:
- Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
- Has demonstrated effective outcomes and results, and wants to be held accountable for them
- Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
- Works with urgency and purpose to drive student outcomes
- Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
- Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
- Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
- We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students
Additional Duties and Responsibilities:
This role requires flexibility to work extended hours, including evenings and occasional weekends; particularly during peak operational periods or severe weather events.
What You Bring – Competencies
Knowledge and Skills:
- Effective organization, communication, and interpersonal skills (Spanish bilingual preferred)
- Exceptional organizational skills
- Ability to follow written instructions
- Ability to think proactively and work with minimal direction
- Can handle stress well; works well under pressure and meet deadlines with a high degree of accuracy.
- Demonstrates problem solving, adaptability and flexibility; can reprioritize workload due to any potential setback.
- Ability to identify, evaluate and implement external services and tools to support departmental effectiveness
- Leads, motivates and coordinates with a diverse group of team members across campuses
- Ability to create data dashboards, graphs and visualizations that track key performance indicators
- Strong financial analytical skills particularly
- Excellent Microsoft Outlook, Project, Excel, Word, and Power Point skills
Required experience:
- Bachelor's degree required
- Experience: 6+ years of full-time professional experience required; 2+ years of full-time people management required; experience managing managers strongly preferred
Physical Requirements:
- Must be able to sit for extended periods of time without being able to leave the work area.
- Must be able to climb ladders or scaffolding or climb and work in overhead areas
- Must be able to lift and carry or otherwise move 35 pounds regularly for deliveries
- Physical ability to work around small children including sitting, standing, running and climbing stairs.
- Must be able to lift and carry small children up to 40 pounds in case of emergency.
- Must be able to work in indoor and outdoor environments, including in times of excessive heat or cold
What We Offer:
Compensation & Benefits:
Salaries for people entering this role typically fall between $82,090 and $100,971,commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.
Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/.
* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.
Application process:
Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.
Learn more about IDEA
At IDEA the Staff Culture and Belonging Team uses our CoreValues to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values
