Refill Pharmacy Technician (CSR) - Freedom - Remote, AZ; Onsite, MA

Training Schedule: 8 - 10 weeks from 9a - 5:30p, EST Mon - Fri.

Post Training: We'll have two schedules to choose from post training either; Mon - Fri, 12:30p - 9p EST OR Sun 10a - 4p as well as Mon, Wed - Fri 10a - 7p.

This is a permanent work from home position within the state of Arizona, or onsite in Massachusetts.

• Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Refill Pharmacy Technician at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Here’s a little more on how you’ll make a difference:

• Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment information.
• Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What you need to do the job:

• If residing in AZ – a valid CPhT license
• If residing in MA – a valid MA Tech license Preferred CPhT
• Excellent customer service, organization, and time management skills
• High School Diploma or GED required
• PC skills including knowledge of Microsoft Office Suite and Internet
• Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.