Do you enjoy working with the public and being part of a team that makes a difference in the community? The City of West Sacramento’s Parks & Recreation Department is hiring a Recreation Leader – Customer Service to support daily operations at the West Sacramento Community Center—a vibrant facility that hosts senior services, cultural events, classes, room rentals, and more. This is a front-line customer service position that works closely with and supports the Lead Recreation Leader to ensure smooth facility operations, welcoming experiences for guests, and high-quality service for all. Position Summary:The Recreation Leader – Customer Service is responsible for assisting with front desk operations, public interaction, facility support, and room setups. This position plays a key role in greeting visitors, answering questions, processing registrations, and ensuring the Community Center is clean, safe, and well-organized.This role is ideal for someone who enjoys multitasking, working with people of all ages, and being part of a supportive and community-focused environment. Key Responsibilities: - Greet guests, answer phone calls, and assist with public inquiries in a professional and courteous manner.
- Support registration processes for recreation programs, facility rentals, and special events.
- Assist with room setups, breakdowns, and cleaning to prepare for classes, meetings, and events.
- Monitor activity in public areas, report maintenance needs, and support safety protocols.
- Provide clerical support such as filing, inventory checks, and light data entry.
- Follow direction from the Supervisor and Lead Recreation Leader and support front desk operations as needed.
- Promote a positive and inclusive environment for seniors, families, and all community members.
Ideal Candidate Will Have:- Strong interpersonal and communication skills with a customer-first mindset.
- Experience working in a recreation, hospitality, or customer service setting.
- Willingness to learn, take direction, and support a team environment.
- The ability to multitask, stay organized, and adapt in a busy community space.
- A friendly and respectful demeanor.
DEFINITION: The Recreation Leader plans and conducts department activities, events and programs at various sites, including but not limited to: parks, schools, recreational facilities and administrative offices.
SUPERVISION RECEIVED AND EXERCISED: Receives immediate direction from the Recreation Supervisor I/II or designee. No direct supervision of staff is exercised.
CLASS CHARACTERISTICS: This is a part time, extra help position in the Parks & Recreation Department. The Recreation Leader is distinguished from the Recreation Aide by the performance and level of more complex and difficult tasks requiring greater independence and judgment in completing assigned programs, specialized programs, projects or activities.
Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. · Assists with the organization, coordination and marketing of department programs, events and activities.
· Supervises and instructs less experience recreation personnel.
· Maintains records and prepares reports as required.
· Conducts and guides recreational activities such as arts and crafts, science, nature, drama, and sports.
· Maintains order and assists in the promotion of and adherence to the department rules, regulations, and policies; assists in instruction of volunteer and subordinate personnel in in-service training and recreation workshops for leaders.
· Performs a variety of reception, clerical and administrative tasks as necessitated by the assignment.
· Performs other related duties as assigned.
Any combination of training and experience which would provide the required knowledge and skill. A typical way to obtain the required knowledge and skill would be: Education: Minimum age of seventeen (17) years at the time of employment.
Experience: One (1) year experience working with youth and/or the public.
LICENSES AND CERTIFICATES: Depending upon assigned program, project, facility or activity, may be required to possess or obtain a Cardiopulmonary Resuscitation (CPR) certificate and Multi-Media and/or Standard First Aid certificates prior to placement at worksite.
WORKING CONDITIONS: May be required to attend off-hour meetings. Incumbent may be exposed to weather conditions while performing some duties outdoors. Prior to placement at the worksite, the employee must positively pass a fingerprint check and drug screen.
PHYSICAL DEMANDS: Mobility to work in a standard office environment, use standard office equipment and attend off-site meetings. On an intermittent basis, sit at a desk for long periods of time; intermittently walk, stand, bend, squat, twist and reach while performing office duties; lift light weights. Manual dexterity to use standard office equipment and supplies and to manipulate both single sheets of paper and large document holders (binders, manuals, etc.); vision to read handwritten and printed materials and a computer screen; hearing and speech to communicate in person and by telephone; may supervise children and be required to kneel, sit in low chairs, or sit on floor for prolonged periods; must be able to sustain posture in a seated position for prolonged periods of time.
ENVIRONMENTAL ELEMENTS: Work in an office or field environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances. Employees may be exposed to inclement weather conditions if working in a field environment. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing department guidelines, policies and procedures.
