Under the direct supervision of the Department Chair, the Records Management Specialist – BLET is responsible for supporting all records, registration, and administrative processes associated with the Basic Law Enforcement Training (BLET) program. This includes student registration, records management, instructor contract processing, and ensuring compliance with program and college requirements.Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Duties and responsibilities include, but are not limited to, the following:
Receive, review, and process BLET applications
Maintain, update, and manage student records (electronic and physical)
Assist with pre-delivery and post-delivery reporting requirements
Support development and maintenance of course schedules and calendars
Prepare and finalize course completion reports
Maintain accurate electronic recordkeeping systems
Compose and manage business-related correspondence
Respond to student, faculty, and public inquiries in a timely and professional manner
Provide high-quality customer service to all stakeholders
Maintain current instructor certifications as required
Calculate and process instructor contract requests
Ensure instructional lesson plans and materials are current and compliant
Maintain professional working relationships with students, faculty, staff, and administration
Participate in professional development activities
Respond to communications from students and college personnel in a timely and professional manner
Remain accessible, responsive, and supportive to students
Maintain confidentiality of student and institutional information
Demonstrate knowledge of and adherence to college policies and procedures
Promote a respectful, inclusive, and professional environment
Support the College’s mission and core values of respect, opportunity, helpfulness, integrity, and excellence
Required education and experience:
Associate degree
Two (2) years of recent experience in administrative support or office operations
Working knowledge of Colleague (Datatel) or similar student records systems
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Preferred education and experience:
Strong organizational and time-management skills
Ability to work independently and meet deadlines with minimal supervision
Excellent verbal and written communication skills
Professional and courteous customer service skills
Strong attention to detail and accuracy
Ability to manage multiple tasks simultaneously
Experience with database and records management systems
Ability to establish and maintain effective working relationships with diverse populations
