Receptionist Patient Scheduler - Access Call Center

Overview

About the Role

The primary purpose of the Receptionist/Patient Scheduler position is to act as a receptionist and scheduler for Ambulatory Care Services, Central Access Department including scheduling, confirming, maintaining and monitoring patient appointments, receptionist activities and other general duties.

Responsibilities

What You’ll Do

• Actively contributes to creating a friendly, welcoming and safe environment for UH customers.
• Responds to complaints and concerns by resolving issues immediately whenever possible.
• Works effectively with team to ensure customer service scores for work area meet/exceed targets.
• Responds to caller’s query/problem in a detailed and accurate manner, within assigned level of authority and provides follow up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues.
• Makes inquires of and updates Demographic, PCP and insurance information.
• Provides pre-visit, insurance, and directions to site (clinic/location) instructions.
• Starts each encounter with a welcoming greeting and ends with a closing farewell.
• Participates in practice quality improvement activities.
• Assist in the orientation, training and mentorship of new staff.
• Under the direction of the supervisor/practice manager ensures that scheduling guidelines are current and accessible to team members.

Qualifications

What You’ll Bring

Required:

• High School Diploma, GED or equivalent required.
• One (1) year of clerical experience in a patient care environment preferred.
• Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position.

Preferred:

• Basic computer knowledge is preferred.
• Bi-Lingual

What We Offer

• Vacation Time
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

In compliance with New Jersey’s Pay Transparency Act, the salary range for this position is TC/1400 - Hourly Rate Min -$ 20.37 -Mid $20.87 - Max $21.49 per hour, in accordance with the New Jersey Pay Transparency Law. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.The expected salary range for this position is in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit www.uhnj.org/hrweb.

What You’ll Do - Actively contributes to creating a friendly, welcoming and safe environment for UH customers. - Responds to complaints and concerns by resolving issues immediately whenever possible. - Works effectively with team to ensure customer service scores for work area meet/exceed targets. - Responds to caller’s query/problem in a detailed and accurate manner, within assigned level of authority and provides follow up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues. - Makes inquires of and updates Demographic, PCP and insurance information. - Provides pre-visit, insurance, and directions to site (clinic/location) instructions. - Starts each encounter with a welcoming greeting and ends with a closing farewell. - Participates in practice quality improvement activities. - Assist in the orientation, training and mentorship of new staff. - Under the direction of the supervisor/practice manager ensures that scheduling guidelines are current and accessible to team members.