Role Mission:The mission for theYear 0 Receptionistis to collect 100% of applications by Lottery and achieve 100% Projected Enrollment while onboarding 100% of new families and ensuring the campus is safe and operational before the start of school.What We OfferCompensation:
Compensation for this role is set at an hourly rate ranging between $17.92for 0 years of experienceand $22.40
This role is also eligible for a performance bonus based on team performance and goal attainment.
Other Benefits:We offer a comprehensive benefits plan, coveringthe majority ofthe employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:
Paid Family Leave:Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
Tuition Reimbursement:Staff members may apply for up to50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
Employer-Paid Mental/Behavioral Health:5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.
Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.What You Bring -- Competencies:Qualifications:
Education:HS diploma or GED required
Experience: At least 1 year of experience with customer service and/or receptionist duties
License or Certification:
What You’ll Do–Accountabilities:100% of Applications collected by lottery (3:1 ratio for OGL)
Achieves 100% Projected Enrollment by the first day ofschool
Executes student recruitment efforts that target families with school-aged children within the 3-mile radius immediately surrounding theirschool
Ensures all new families are effectively on-boarded beginning with Welcome to IDEA and throughout their firstyear
Builds relationships with business partners and secures communityassets
Hosts information sessions for interested families and newapplicants
100% Projected Enrollment for Academy and College Prep by first day of school (FDOS)
Enrollment goal is consistently hit every week after the first week ofschool
Maintain copies of forms, event information, and answers to frequently asked questions for the campus site and IDEA Public Schools
Organizes essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc.
Copies materials to ensure there is always a supply of all documents athand
Communicates effectively with campus lead team and campus ops team to ensure all documents for activities, events, etc. arecurrent
90% New Family Persistence (Lottery to FDOS)
Supports efforts to create an environment where students learn, thrive, and have fun (school culture, praise and recognition, in and out of school events calendar, etc.)
Monitors and reviews with APO, parent and student feedback, particularly as it relates to non-instructional services andsupport
Onboards new families from the time a parent applies come to IDEA through their first year in ourschools
Answers phone calls by providing general information and/or connecting call to appropriatestaff
Maintains familiarity with various roles and duties of staff to direct inquiriesappropriately
Manages list of phone extensions and ensure list remainsupdated
Campus safe and operational one week before First Day of School (FDOS)
Ensures 100% of staff have school ID by FDOS or within 2work daysof starting
Sets up Raptor system and ensures it is in workingorder
Reviews required documents for new staff members to complete and submit I-9, Part 2 and notarizes their SB7 form (Texas only)
Achieves a 3.5 average score on parent BOYsurvey
Serves as a liaison between parents, students, andstaff
Exemplifies IDEA core values and exemplary customer serviceskills
Provides lead team support asneeded
This role will also serve as the backup for the Nurse/Health Aide
We look for Team and Family who embody the followingvaluesand characteristics:
Believes and is committed to our missionand being an agent of change: that all studentsare capable of gettingto and throughcollege
Has demonstrated effectiveoutcomes and results, and wants to be held accountable forthem
Has a propensity for action, willing to make mistakes by doing in order to learn and improvequickly
Works with urgency and purpose to drive studentoutcomes
Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity andchange
Seeks and responds well to feedback, which is shared often and freely across all levels of theorganization
Works through silos and forges strong cross-departmental relationshipsin order toachieveoutcomes
We believe in education asa professionand hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues andstudents
About IDEA Public SchoolsAt IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools. IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college. When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.AtIDEAthe Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.Learn more about our Commitment to Core Values here:https://ideapublicschools.org/our-story/#core-valuesTo ApplyPlease submit your application online through Jobvite. It’s in your best interest to apply as soon as possible.
