SUMMARY
We are currently seeking an RCM Specialist, bilingual in Spanish, to join our Financial Securing team. This full-time role will work on-site (Monday - Friday, 7:45 AM - 4:15 PM).
Purpose of this position: The Financial Counselor serves as Hennepin Healthcare’s primary contact for patient reimbursementissues in accordance with established credit and Financial Counseling policies. Provides informationregarding hospital payment requirements, alternative financing, and charity care programs. Allcommunications are conducted in a manner that will result in positive patient relations and promptreimbursement for services. The responsibilities of the Financial Counselor include functions listed belowas well as other duties as assigned.
RESPONSIBILITIES
- Meets with patients that present as self-pay or under-insured to obtain valid insurance coverage,confirms eligibility if applicable, and/or review prior accounts to update insurance coverage information;
- Notifies the appropriate departments of coverage information when necessary and enters accountnotes into the electronic medical record
- Educates, screens, and assists patients without valid insurance coverage with enrollment in programsincluding, but not limited to, Medicaid, other state-based and commercial-based assistance programs,and financial assistance
- Work closely with Social Services team to resolve financially related barriers that prevent the safedischarge of an inpatient to either the community or next appropriate care facility
- Works closely with Hennepin County DHS team to expedite applications that will assist in timely discharge
- Communicates with nursing home/rehab facility/etc on pending Medicaid application to assist in our patient being accepted to their facility, also to support timely discharge
- Collects monies from patients prior to admission and/or prior to discharge, including outstandingaccounts receivable, advanced down payments from self-pay patients, and co-pays and deductiblesfrom insured patients
- Work with the Division of Expanded Care team to get appropriate forms and applications completedwhen a patient needs a State of MN disability determination
- Educates patients on applicable policies, such as point of service collections, payment plans, andfinancial assistance eligibility during the interview process
- Researches, identifies, and rectifies any special circumstances affecting delayed payment of self-payaccounts
- Works in conjunction with on-site clinical care team or outside eligibility vendor to assist in theappropriate completion of Medicaid applications, ensuring this funding source is maximized based onpatients’ eligibility
- Continues to stay informed of any statutes and regulations that could affect the collection ofreceivables (i.e., insurance company changes, collection regulations, etc.)
- Confers with third parties on the completion of forms, patient financial information, financialobligations, and hospital credit policy
- Meet and maintain initial and ongoing MN DHS and MnSure requirements and certifications that relateto performing the job functions of a Financial Counselor
- Completes procedures for filing Medicaid applications and/or other public assistance programs
- Follows up with all patients and necessary entities who need to return outstanding verifications for thedetermination of their eligibility for an assistance program
- Respond timely, accurately and professionally to patient and external and internal business partners,via phone, email, mail as appropriate
- Complete, process, follow up and approve or deny all financial assistance applications for theorganization
QUALIFICATIONS
Minimum Qualifications:
- 2 year degree in Accounting, Business, Healthcare Administration, Health &Human Services or related field
- 2-3 years exposure to payor systems and/or knowledge of public financial resources
- Bilingual Spanish
-OR-
- An approved equivalent combination of education and experience
Preferred Qualifications:
- Bachelor’s degree in Accounting, Business, Healthcare Administrationor related field
- Understanding of Managed Health Care
- Demonstrated organizational skills and the ability to prioritize andmanage tasks based on established criteria
- Excellent verbal and written communication and interpersonal skills
- Ability to work independently with minimal supervision, within a teamsetting and be supportive of team members
- Proficient with Microsoft Office
- Experience using electronic health record or similar software program
- Ability to analyze issues and make judgments about appropriate stepstoward solutions
- CRCR (Credentialed Revenue Cycle Representative) certification preferred
- Bilingual preferred
Knowledge/Skills/Abilities:
- Familiarity with statutes and regulations that impact collection of past-due accounts
- Broad knowledge of government assistance programs, guidelines, and application procedures
- Able to communicate and respond to inquiries; requires effective interpersonal skills and ability to interact with patients to explain payment policies and persuade patients to settle account balances
- Experience using carious computer programs (Microsoft Office, OnBase, Rightfax Epic)
