Chase is investing in innovative, customer-first experiences that connect the dots on behaviors to create seamless, highly personalized money movement services and payments. You’ll join a fast-moving analytics team focused on deepening customer engagement and shaping how we deliver the experiences customers increasingly expect. This is an opportunity to turn complex data into clear insights that influence strategy, product decisions, and measurable customer outcomes.
As an Senior Associate Quant Analytics within the Commerce Payments Analytics team in the Data and Analytics organization, you will combine strong analytical skills with domain knowledge to make data actionable and easy to consume. You will translate insights for both analytic and non-analytic partners, helping teams align on customer needs, performance drivers, and opportunities to improve engagement. You will collaborate across functions to accelerate learning, share best practices, and strengthen how we use data to deliver more personalized experiences in payments and money movement.
Job Responsibilities:
- Support and lead partnerships with key stakeholders and product groups with strong understanding of business drivers, underlying data, and processes.
- Lead the development, reporting, and visualization of performance metrics and KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance.
- Collaborate with the Area Product Owners to formulate quantifiable goals for measurement; advise on strategies and experimentation required to achieve business goals.
- Provide management with self-service tools to explore and report on current trends of key metrics.
- Analyze interactions across a variety of channels to better understand customer journeys, friction points, and program performance.
- Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role.
- Support our team’s current production reporting environment, including answering questions from stakeholders, troubleshooting issues, and enhancing these processes.
- Ensure compliance with established controls and regulatory requirements in all analytics activities.
- Contribute to innovation and creativity within the team by actively proposing new ideas and approaches to improve processes and support effective solutions.
- Mentor junior analysts and contribute to shared learning across the broader analytics community
Required Qualifications, Capabilities, and Skills:
- 3+ years of related experience with Bachelor's degree in a quantitative or related field required.
- Proficiency in SQL, Python, Alteryx, and Tableau.
- Excellent strategic thinking and problem-solving abilities.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology.
- Familiarity with data mining, statistical modeling, machine learning, and other advanced analytics methods.
- Robust data management skills with a focus on ensuring data quality and organization.
- Demonstrated ability to independently make the decisions and judgements necessary to deliver quality analytics solutions.
- Effective communication skills, both written and verbal.
- Strong soft skills, including adaptability, emotional intelligence, and conflict resolution.
- Demonstrated ability to analyze and solve problems, innovate, and think creatively.
Preferred qualifications, capabilities and skills :
- Masters with 3+ years of analytics experience
- Functional industry experience in analytics, operations, marketing, credit/risk, technology or finance
- Intermediate knowledge of Machine Learning
