Quality Manager

Step into a pivotal leadership role where you’ll shape how quality, training, and performance come together to drive consistent, high-level results! This is an opportunity to design and embed best-in-class training and quality frameworks, while leading a team to deliver measurable improvements across the organization.

About the Role:

As Quality & Training Manager, you will own the end-to-end strategy and execution of quality assurance and training programs across the business. You will lead and develop a team, build robust quality and training frameworks, and ensure that operational performance is monitored, analyzed, and continuously improved. Working closely with key stakeholders, you will align quality and learning initiatives with business goals and regulatory requirements.

Key Responsibilities:

• Lead, manage, and develop the quality team to deliver high standards of performance and engagement.
• Design, implement, and maintain training programs, curricula, and materials that support onboarding, upskilling, and continuous learning.
• Develop and oversee quality assurance frameworks, including audits, monitoring, and calibration processes, to ensure consistent service and compliance.
• Analyze performance and quality data to identify trends, root causes, and opportunities for improvement, and translate findings into actionable plans.
• Collaborate with operational leaders and stakeholders to align quality and training initiatives with business objectives and regulatory requirements.
• Implement and optimize quality tools, systems, and reporting to support data-driven decision making and performance visibility.
• Drive continuous process improvement initiatives, standardizing best practices and ensuring sustainable adoption across teams.
• Provide coaching and mentoring to managers and team members to embed a culture of accountability, quality, and learning.

Key Requirements:

• Four-year degree in Engineering, Operations, Quality Management, or a related field.
• 5+ years' experience in a quality management role, leading teams in a manufacturing environment.
• Demonstrated leadership and people management skills, including performance management, coaching, and team development.
• Hands-on experience in quality assurance and compliance management, including audit and monitoring processes.
• Excellent stakeholder communication and collaboration skills, with experience influencing at multiple levels.
• Proven ability to drive process improvement and optimization initiatives from concept through to implementation.
• Comfortable working with quality tools and systems, with a focus on accuracy, consistency, and usability.