Quality Control Manager

Role: Quality Manager, Beauty & Personal Care

This is a hybrid role in Los Angeles, CA. Must have ability to be onsite 3-4 days a week

Leadership experience required.

In this role you will:

• Establish and develop quality control processes, protocols, and documentation standards specifically for cosmetic formulations and packaging.
• Monitor and ensure compliance with MoCRA, applicable state and federal regulations (FDA), and international standards (e.g., ISO 22716).
• Implement and improve quality systems for Good Manufacturing Practices (GMP) in a beauty environment.
• Manage day-to-day operations of the Quality Department, including oversight of stability testing and microbiological results.
• Ensure process is maintained for control of documents (Master Batch Records, Formulas, and Specifications).
• Develop and maintain the company change control system for reformulations and packaging updates.
• Evaluate and approve raw material suppliers and contract manufacturers (CMOs) through the Supplier Approval process.
• Ensure products meet the company’s aesthetic and safety standards, including organoleptic checks (color, odor, texture).
• Review QC test results (pH, viscosity, gravity, etc.), documenting and distributing feedback to Product Development and Operations.
• Perform batch release for bulk formulas and finished goods (skincare, color cosmetics, or hair care).
• Provide support for resolving consumer complaints related to product performance or adverse reactions.
• Manage investigations into deviations or out-of-specification (OOS) results, implementing CAPAs to prevent batch failures.
• Report on key quality metrics, such as rework rates and supplier performance, to management.

EXPERIENCE:

• A minimum of five (5) years’ experience in Quality within the cosmetic, OTC, or personal care industry.
• Strong background in data collection and analysis related to formulation stability and ingredient integrity.

EDUCATION:

• Bachelor’s degree in Chemistry, Chemical Engineering, Biology, or a related Life Science field.

SKILLS:

• Proficient in digital quality tracking tools and Microsoft Office (Excel, SharePoint).
• Familiarity with INCI labeling requirements and cosmetic safety documentation (SDS/COA).
• Ability to manage multiple product launches simultaneously without compromising quality.
• Strong interpersonal skills for collaboration between R&D, Marketing, and Supply Chain.
• Ability to travel as required for factory audits and on-site production starts.

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