JOB SUMMARY
The Quality Assurance (QC) Inspector – Owner Relations professional is responsible to ensure every home meets resort brand standards before homeowner arrivals. This individual will complete pre‑arrival unit inspections, validate inventory and condition, create inspection reports, dispatch and follow up on housekeeping and maintenance work orders, and coordinate furniture replacements and upgrades with internal teams and vendors. Success means owners walk into a spotless, well‑maintained home that matches expectations-every time.
This is a hands-on field role that requires strong judgment, impeccable attention to detail, excellent communication, and the ability to work cross‑functionally under tight timelines typical of resort operations.
ESSENTIAL RESPONSIBILITIES
- Inspect assigned homes prior to owner arrivals for cleanliness, safety, inventory accuracy, and brand‑standard compliance (fixtures, décor, linens, smallware, electronics, Wi‑Fi/TV readiness, pool/spa presentation, outdoor furniture).
- Build thorough digital inspection reports with photos, condition notes, and inventory variances; log defects by priority and due date; close the loop with post‑work verification.
- Create and dispatch housekeeping and maintenance work orders; set SLAs based on arrival timelines; monitor progress; conduct re‑inspections to ensure quality completion.
- Audit unit inventory (linens, amenity setups, kitchen packs, electronics remotes/cables) against standards; flag shortages and overages; recommend replenishment or standard updates.
- Coordinate furniture replacements, warranty claims, and owner‑approved upgrades; schedule deliveries/installs; conduct fit-and finish checks; update asset logs.
- Anticipate guest-impact issues (odors, HVAC/thermostat settings, access/locks, safety devices, lighting, pool heat) and resolve ahead of arrival; partner with Owner Relations to communicate readiness.
- Work closely with Housekeeping, Maintenance, Vendor Partners, and Owner Relations to meet brand standards and arrival deadlines; escalate critical items rapidly.
- Data & Continuous Improvement
- Track recurring defects, cycle times, and rework; recommend process/SOP enhancements and preventive maintenance items.
REQUIREMENTS
Competencies, skills, attributes, experience, licenses, certifications, required
- 1 to 3 years in quality assurance, housekeeping inspection, vacation rentals, property operations, or a related hospitality role.
- Strong inspection discipline and attention to detail; comfortable using checklists, photo documentation, and mobile reporting tools.
- Proven experience creating and managing work orders and following through to completion under tight deadlines.
- Working knowledge of residential systems and finishes
- Clear, professional communication (written and verbal); able to coordinate with owners, vendors, and internal teams.
- Valid driver's license; ability to walk long distances, climb stairs, and lift up to 25–30 lbs as needed for inspections and resets.
- Full schedule flexibility: weekends, holidays, and peak turnover days.
NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
