Quality & Compliance Manager – Pharmacy/Healthcare

Description

Capital Services, Inc. is a people-first consulting firm dedicated to helping organizations achieve high-impact outcomes through strategic workforce and benefits solutions. Headquartered in Maryland with multiple office locations, Capital Services serves clients across the United States, providing personalized guidance and expertise to organizations seeking to strengthen their people strategies and operational effectiveness.

Capital Services specializes in several key areas, including employee benefits consulting and custom plan design, tactical and strategic HR consulting, project-based human resources support, strategic recruiting and hiring, and executive compensation planning. Through a collaborative and client-focused approach, we help organizations attract, retain, and support the talent they need to grow and succeed.

Our Mission

At Capital Services, our mission is to empower organizations, elevate people, and deliver with purpose. We are committed to helping businesses build stronger workplaces by aligning people strategies with organizational goals. Through thoughtful guidance, trusted partnerships, and results-driven solutions, we support leaders in creating environments where both their organizations and their people can thrive.

Our Values

Our work is guided by a set of core values that shape every client relationship and solution we deliver:

Integrity – We operate with honesty, accountability, and a strong ethical foundation in every engagement.

Transparency – We believe in open communication, clear expectations, and trusted partnerships with our clients.

Strategic Foresight – We anticipate challenges and opportunities, helping organizations prepare for the future with confidence.

People Over Profits – We prioritize the well-being, development, and success of the people behind every organization.

Measurable Results – We focus on delivering practical solutions that create real, quantifiable impact for our clients.

Overview

A recognized leader in institutional pharmacy services, is seeking a highly skilled and motivated Quality & Compliance Manager to support the Massachusetts State Office for Pharmacy Services (SOPS) contract.

This role is responsible for leading medication safety, regulatory compliance, and continuous quality improvement across a complex, multi-site healthcare environment. The position plays a critical role in ensuring pharmacy operations adhere to best practices, regulatory standards, and contractual requirements while strengthening overall organizational capability.

About the Role

This is a key leadership position focused on driving quality, compliance, and patient safety outcomes across the program. The Quality & Compliance Manager partners closely with operational and clinical leadership to ensure consistent execution of quality initiatives and regulatory requirements.

You will play a central role in developing, mentoring, and aligning teams to support sustained high performance, while implementing structured processes that promote compliance, accountability, and continuous improvement.

This position reports directly to the Program Operations Manager – Healthcare (SOPS Contract) and serves as the primary leader responsible for execution of quality and compliance initiatives across the program.

Responsibilities and Duties

• Lead medication safety programs, including event reporting, root cause analysis, and corrective action implementation
• Oversee quality assurance and continuous quality improvement (CQI) initiatives across all sites
• Ensure compliance with all federal, state, and accrediting body requirements
• Conduct ongoing regulatory surveillance and implement process enhancements as needed
• Oversee site inspections, audits, and compliance reviews to ensure adherence to established standards
• Analyze quality data, including medication safety trends and operational metrics, to drive performance improvement
• Provide oversight of automation systems (e.g., Omnicell) to support efficient inventory management and utilization
• Oversee sterile compounding quality processes, including environmental monitoring and compliance with applicable standards
• Lead regulatory reporting and contribute to monthly and ad hoc reporting deliverables
• Collaborate with operational and clinical leadership to support performance improvement initiatives
• Supervise and develop quality and automation staff, ensuring alignment with program priorities
• Lead the development, maintenance, and implementation of policies and procedures to ensure ongoing compliance and operational consistency
• Execute and operationalize quality and compliance initiatives in alignment with Program Operations leadership
• Develop, mentor, and align teams to strengthen organizational capability and sustain high performance

What We’re Looking For

• 3–5 years of experience in healthcare quality, compliance, or pharmacy operations
• Strong background in, or demonstrated passion for, medication safety, regulatory compliance, and quality improvement
• Experience supporting audits, inspections, and regulatory readiness activities
• Demonstrated ability to lead teams and contribute to the development of future leaders
• Experience with data analysis, reporting, and performance improvement initiatives
• Strong communication, organizational, and collaboration skills

Education & Credentials

Education: Master’s degree, PharmD, or Bachelor’s degree in a related field required; candidates with a Bachelor’s degree must have at least 5 years of relevant experience

Additional certifications (Lean, quality, or patient safety) are a plus