Quality Assurance Supervisor

The Quality Assurance Supervisor contributes to the continued success and growth of Eagle Flexible Packaging (“Eagle”) as a go-to leader within the Quality Assurance Department. This entails auditing the work of others, providing training, delegating responsibilities, and liaising with other departments. The Quality Assurance Supervisor is responsible for supporting manufacturing operations in the areas of product quality and reliability while maintaining Quality Assurance documentation and files. The Quality Assurance Supervisor is a leader in using quality techniques to track, analyze, and report on materials, processes, and products to ensure they meet Eagle’s quality standards, customer specifications, and regulatory requirements. In addition to their leadership role, the Quality Assurance Supervisor has responsibilities for directly managing quality oversight in the production area; this includes performing quality checks and audits.

Primary Duties and Responsibilities:

• Supervise, train, and develop QA Technicians. Manage time/attendance, coaching, performance evaluations, and corrective actions.
• Develop and communicate daily work plans to ensure 100% quality coverage during production operations.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Serve as primary contact for Quality issues, making timely “Go/No Go” decisions of product quality.
• Conduct start-up approvals, in-process inspections, and final release verifications to ensure compliance with specifications.
• Establish and document flexographic process control data and maintain specification records.
• Oversee organization of the QA lab and Quarantine area.
• Ensure compliance with SQF food Safety Code, GMPs, HACCP principles, and internal SOPs.
• Support creation, revision, and control of Quality Assurance documents, including SOPs, work instructions, test methods, and inspection records.
• Maintain and log first-run samples, color standards, and family color documentation.
• Support CAPA/SCAR system, ensuring timely investigation, corrective action, and effectiveness verification.
• Ensure accurate and timely completion of job approval checklists, QA checklists, and daily audits.
• Support root cause investigations, risk assessments, and implementation of preventative measures.
• Monitor and analyze quality performance metrics, driving improvements to reduce nonconformances and increase efficiency.
• Collaborate with cross-functional teams (Production, Maintenance, Engineering, Purchasing) to resolve quality issues and improve processes.
• Ensure that all company food safety and quality assurance procedures are always followed. Escalate any issues/concerns to management.
• Other related duties as assigned.

Requirements:

• High school diploma or equivalent (GED).
• Minimum 2 years of experience in a manufacturing quality role, with at least 1 year in a leadership or supervisory capacity.
• Strong leadership skills with the ability to train, coach, schedule, and develop a team.
• Demonstrated experience conducting inspections, audits, start-up approvals, and in-process quality checks in a production environment.
• Proficiency in the use of measurement tools, test equipment, and inspection methods (i.e., attribute, variable, and functional testing).
• Ability to support and lead root cause investigations using structured problem-solving tools (e.g., 5-Why, Fishbone/Ishikawa).
• Strong communication skills with the ability to document findings clearly and communicate quality decisions (“go/no-go”) in real time.
• Professional proficiency in verbal and written English with the ability to communicate effectively to diverse individuals across departments.
• High attention to detail with strong organizational and time-management skills; able to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office and ability to learn specialized software.
• Ability to stand, walk, bend, kneel, and move throughout the facility for extended periods; ability to lift up to 50 lbs as required.
• Excellent color perception and ability to visually inspect printed materials with or without corrective lenses.
• Commitment to safe work practices and adherence to food safety, quality, and regulatory requirements.
• Enthusiasm for the Eagle mission of embracing our Guiding Values that focus on developing and empowering our team members to create valued, trusted, and lasting relationships with both customers and suppliers.

Preferred Qualification:

• Bilingual in English/Spanish strongly preferred.
• Associate or bachelor’s degree in Quality, Engineering, Manufacturing, or related field preferred, or equivalent combination of education and relevant work experience.
• Working knowledge of SQF, GMP, HACCP, and other applicable food safety or regulatory standards strongly preferred.
• Experience in flexible packaging, printing, or another regulated manufacturing environment.
• Understanding of flexographic printing processes, color standards, and print-related quality requirements.
• Prior experience with ERP systems, ideally EPS Radius.

Pay: $25.00 – $40.00 per hour

Flex Your Potential with Eagle! We are committed to supporting our employees’ career growth and aspirations and provide full-time team members with the following benefits:

• Medical Insurance– On the first of month following 60 days of employment, employees can choose from 1 PPO/HRA plan, 2 PPO/HSA plans, and 1 HMO/HRA plan, all provided by BlueCross BlueShield of Illinois.
• HRA / HSA Contributions– Participants in the employer-provided medical insurance program will receive funds from Eagle for either their HRA (for PPO/HRA and HMO/HRA enrollees) or HSA (for all PPO/HSA enrollees). The annual amount provided to each participant is based on one’s enrollment tier per the following schedule: $1,500.00 for Employee Only coverage, $3,000.00 for Employee + Spouse or Employee + Child(ren), and $4,500.00 for Family coverage.
• Dental Insurance– On the first of month following 60 days of employment, employees can enroll in dental insurance provided by BlueCross BlueShield of Illinois.
• Vision Insurance– On the first of month following 60 days of employment, employees can enroll in this voluntary benefit through BlueCross BlueShield of Illinois.
• 401K Plan – Plan entry date is the first of the month following 6 months of service. Eagle provides its employees with a 100% match up to 1% and 50% match up to 6%.
• Company Paid Short Term Disability– The Short-Term Disability premium is 100% paid by Eagle.
• Company Paid Long Term Disability– The Long-Term Disability premium is 100% paid by Eagle.
• Life Insurance– The Basic Life premium is 100% paid by Eagle and is a flat $20,000 benefit for all FT, benefit eligible employees. Employees have the option to purchase additional voluntary life insurance for self, spouse, and dependent children.
• Vacation/PTO – The amount of vacation/paid time off (PTO) employees receive each year starts at 80 hours (2 weeks) each year, which accrues at a rate of 1.538 hours per week, and increases with the length of employment.
• 8 Company Paid Holidays– Eligible after 60 days of employment.
• Sick Leave– Eligible for paid sick days at the rate of 3 days (24 hours) per year after 6 months of service (prorated for per the calendar year).
• Tuition Reimbursement– Following 6 months of employment, employees are eligible for reimbursement for courses, certifications, and training programs that support their Eagle careers.

Part-time team members are provided with the following benefits:

• Vacation/PTO – Eligible to earn 1 hour of vacation/PTO for every 40 hours worked up to a maximum of 40 hours of vacation/PTO.
• 401K Plan– Plan entry date is the first of the month following 6 months of service. Eagle provides its employees with a 100% match up to 1% and 50% match up to 6%.

Eagle Flexible Packaging is an Equal Opportunity Employer