PBX Operator

As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems.

Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.

Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.

• Answers in-coming and out-going telephone lines efficiently and expediently, using a ' touch and transfer ' procedure, using multi-line PBX system. EF
• Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly. EF
• Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions. EF
• Assists with Quality Assurance procedures as needed.
• Communicates all problems encountered to supervisor or Director. EF
• Willing to work in a team environment to accomplish productivity standards. EF

Required

• High School Graduate General Studies and Previous PBX or multi-line experience., upon hire or
• High School GED General Studies and Previous PBX or multi-line experience., upon hire and
• None, upon hire

Preferred

• Previous customer service experience

As the only not-for-profit, faith-based healthcare system in the area, Dignity Health Nevada, guided by the Adrian Dominican Sisters' vision for over 70 years, continues to serve the Henderson and Las Vegas communities. The Siena Campus, a 326-bed acute care hospital opened in 2000, expanded the services of the Rose de Lima Campus to meet growing healthcare needs. St. Rose Dominican is part of Dignity Health, one of the nation’s largest healthcare systems, with over 9,000 physicians, 60,000 team members, and 400 care centers across 22 states, including hospitals, urgent care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to compassionate, high-quality care, especially for the underserved.