Public Safety Telecommunicator I

Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Department of Public Safety Communications and Emergency Management (DPSCEM) has multiple Public Safety Telecommunicator (PST) vacancies within its Emergency Communications Center (ECC). These employees will help save lives, protect property, and provide vital assistance to the public by receiving and processing 9-1-1 emergency and non-emergency calls. This includes dispatching police, fire, and emergency medical service units in a prompt, efficient, and professional manner.

As a PST, you will face diverse challenges and make a direct impact on the Arlington County community. [Click here to learn more about DPSCEM].

Responsibilities include:

• Receive and dispatch emergency and non-emergency calls;
• Determine the priority of incoming calls and accurately relay information to  dispatchers;
• Provide information, support, and guidance to callers in stressful situations;
• Serve as a primary liaison between callers and Police, Fire and EMS personnel;
• Send, receive, and disseminate confidential information;
• Enter and update information into statewide and national databases; and
• Maintain job knowledge through classroom, on-the-job, and online training.

• Computer Proficiency
• Conflict Resolution
• Emergency Communication
• Interpersonal Skills
• Problem Solving
• Reading and Writing
• Training