Public Area Attendant - Embassy Suites by Hilton Dorado del Mar Beach Resort

TheEmbassy Suites Dorado del Mar Beach Resortis looking for their nextPublic Area Attendantto join their team.

Embassy Suites Dorado del Mar Beach Resort’sprivate beachfront rests on Puerto Rico's northern coast, looking out over the Atlantic Ocean, 10 minutes away from Manuel Morales Beach and central San Juan is 21 miles from the door. Relax in our outdoor lagoon-style pool with ocean views, and join us for made-to-order breakfast and complimentary evening receptions.

Ideal Candidate will have a Full Availability, at least one year of Public Area Attendant and Customer Service experience based in Hospitality and will be able to communicate in English and Spanish and understand the language.

Shift Pattern:Full Availability. Candidate will work rotating shifts throughout the week, including weekends and holidays.

Pay Rate: $11.00 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment.

What will I be doing?

As a Public Area Attendant, you are responsible for ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Attendant will also be required to manage customer issues and undertake regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure cleanliness of all public areas
• Carry out lost property procedures
• Manage customer service issues quickly and effectively
• Manage master keys in his/her possession
• Undertake regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing
• Report maintenance issues to Maintenance/Engineering Department
• Check public areas and toilets taking remedial action where necessary
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out any other reasonable task set by the hotel's management

What are we looking for?

A Public Area Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in a similar position or industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!