PT Night Auditor

Come join the:

Join our dynamic hospitality team as a Part-Time Night Auditor, where you will play a vital role in ensuring smooth overnight operations at our hotel. This energetic position offers an exciting opportunity to combine guest service excellence with administrative expertise. As a Night Auditor, you will be the first point of contact for guests arriving or departing during the late hours, providing exceptional customer service while maintaining accurate financial and operational records. Your enthusiasm and attention to detail will help create a welcoming environment that leaves a lasting positive impression on our guests. Hours of shifts are 11 PM - 7 AM, working two nights a week. The range of pay is $17 - 22, DOE.

What will I be doing?

• Greet and assist guests during late-night check-ins and check-outs with professionalism and warmth, ensuring a positive guest experience.
• Manage front desk operations, including reservations, guest inquiries, and billing processes using multi-line phone systems and hotel management software.
• Conduct nightly audits of financial transactions, ensuring accuracy in billing, posting charges, and balancing accounts.
• Respond promptly to guest requests, complaints, or issues, demonstrating excellent customer service and guest relations skills.
• Maintain security protocols by monitoring CCTV surveillance, controlling access to the property, and conducting safety inspections as needed.
• Prepare detailed shift reports highlighting any incidents, discrepancies, or maintenance needs to ensure seamless communication between shifts.
• Support other departments such as housekeeping or maintenance by relaying guest requests or operational updates efficiently.

Qualifications

• Previous experience in hotel management, front desk operations, or hospitality roles is highly preferred.
• Strong customer service skills with the ability to handle guest interactions with professionalism and courtesy.
• Excellent communication skills and a friendly demeanor that fosters guest satisfaction and positive relations.
• Hospitality management background or hotel experience is desirable but not mandatory; enthusiasm for hospitality is key!
• This role offers an engaging environment where your energy and dedication directly contribute to memorable guest experiences around the clock. If you're passionate about hospitality management and eager to make a difference during overnight hours, we invite you to apply!

What benefits will I receive:

Daily Pay, gives team members instant access to earnings.Depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits, such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days, you may enroll in Hilton Worldwide's Health & Welfare benefit plans, which includes life insurance. Additional voluntary benefits include long-term disability, flexible spending accounts, accidental death and dismemberment, legal plans, voluntary medical benefits, and employee stock purchase, depending on eligibility. Hilton Worldwide also offers eligible team members a 401 (k) Savings Plan, as well as Employee Assistance and Educational Assistance Programs.The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States.

What will it be like to work for Hilton?

DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know they'll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travel's challenges and the beginning of a restful stay.

DoubleTree by Hilton is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

HHospitality - We're passionate about delivering exceptional guest experiences.

IIntegrity - We do the right thing, all the time.

LLeadership - We're leaders in our industry and in our communities.

TTeamwork - We're team players in everything we do.

OOwnership - We're the owners of our actions and decisions.

NNow - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

EOE/AA/Disabled/Veteran