Property Maintenance Technician

Insight Global

Salt Lake County, UT

Property Maintenance Technician

Location: Utah Portfolio – Ogden to Spanish Fork (Wasatch Front)

Employment Type: Full-Time, Salaried

Compensation: $65,000–$70,000 annually (+ gas reimbursement: 3 fill-ups/month)

About Greyhaven West Property Management

Greyhaven West is a premier real estate investment firm focused on maximizing long-term value by minimizing inefficiencies—especially operating costs and vacancies. Greyhaven West Property Management (GHWPM) is our in-house property management arm, managing exclusively for our investors. We do not offer third-party property management services.

GHWPM currently manages approximately 350 units across Missouri and Utah, with this role dedicated to maintaining roughly 150 units across the Utah portfolio, spanning from Spanish Fork to Ogden.

Our mission is to protect both our physical real estate assets and resident experience through a self-sufficient, tech-documented maintenance operation that scales predictably with the portfolio.

Position Overview

The Property Maintenance Technician is responsible for day-to-day maintenance operations across the Utah portfolio. This is a high-accountability, in-house role designed for a technician who can troubleshoot and resolve the majority of maintenance issues independently—using vendors only when work is highly specialized.

This role is ideal for a driver, problem-solver, and self-directed technician who takes ownership of outcomes, documents work clearly, and thrives in an environment where standards are high and performance is visible.

Key Responsibilities

Daily Maintenance & Operations

Resolve maintenance tickets related to:
HVAC (normal troubleshooting and repairs)
Plumbing
Carpentry
Electrical (basic to moderate)
General home repairs
Water heaters
Light fixtures
Fire extinguishers
Respond to and resolve tickets within defined compliance timelines.
Plan daily work and materials based on open tickets.
Perform all eligible work in-house before escalating to vendors.

Preventive & Scheduled Maintenance

Own quarterly and recurring maintenance tasks, including:
Unit inspections
HVAC air filter replacement
Smoke alarm installation/replacement
Battery replacements
Pest and weed control (as applicable)
Perform and upload inspection reports the same day.
Assist with pothole filling and exterior maintenance tasks as needed.

Buildium & Documentation

Fully document all work in Buildium, including notes and photos.
Input and schedule quarterly maintenance tickets at least one quarter in advance.
Maintain accurate, real-time maintenance records.

Accountability & Reporting

Meet daily with the Property Manager and leadership to align on the day’s plan.
Attend weekly PM Executive Meetings.
Present maintenance updates and reporting every Friday.
Maintain 40+ hours on-station per week.
Uphold radical accountability and extreme ownership for assigned properties.

Continuous Improvement

Actively reduce vendor dependency through skill development.
Identify skill gaps that lead to vendor calls and propose training or certifications.
Complete at least one targeted training or certification per quarter (starting Q3 2026).

Performance Standards

Ticket Resolution Compliance: 100% adherence to defined response timelines:
24 hours: Dangerous conditions
3 days: Habitability & health issues
10 days: Lease compliance items
Expense Control: Maintain maintenance expense ratio at or below 35%, prioritizing in-house solutions.
Documentation: All tickets fully documented same day.

Required Qualifications