Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
Reporting to the Sr Marketing Operations Manager, this position will oversee the operational execution of special events, promotions, and other marketing departments as assigned. This position will work closely with all internal and Corporate departments, plus external vendors, to accomplish the vision of events.
- Will be responsible for the coordination and execution of all promotional programs and offerings in accordance with all regulatory approvals. This includes all aspects of coordination as listed in event checklists, and potentially hospitality events if the situation arises.
- Works closely internal and Corporate departments, plus external vendors, to ensure that deadlines are met for events. This includes submitting all necessary request forms as management has requested
- Has a sense of ownership for all aspects of their role and insures that all documents are filed, promotional programs are created, post reports are sent, and audits are completed.
- Responsible for inventory for Marketing Department.
- Proactively communicates promotional information to internal and corporate departments.
- Responsible for maintaining the budget through awareness while planning.
- Works with other departments and vendors to arrange for food & beverage, decorations, gifts, entertainment, and supplies for all events.
- Knows how to put together a floor plan and BEO for any event assigned.
- Accurately tracks and submits all expenses for analysis.
- Must ensure all music licensing is up-to-date.
- Will assist in creating Pennsylvania Gaming Control Board submissions and must execute within approved rules.
- Maintains records, charts, and graphs of entertainment on a monthly basis.
- Must have the ability to execute programs that deliver excitement and provide a service experience that meets department expectations.
- Has a “team-work” mentality for the department and property which means showing a willingness to train new team members and lend a helping hand.
- Coordinates support from other departments to ensure execution and awareness, this includes the weekly/monthly factsheet.
- Establish and maintain an effective working relationship with other departments.
- Maintains security and confidentiality of files, promotional assets, records, and lists.
- Must be very organized and able to handle many tasks at one time.
- Measured on thoroughness of detail, entertainment execution and profitability.
- Works with purchasing to secure vendors who deliver quality goods at optimum pricing.
