Project Manager

Project Manager

Location: 60 Madison Avenue, New York, NY | Hours: 9:00 AM – 6:00 PM ET | Type: Full-Time

Compensation: $80-95k base salary + performance bonus eligibility

ABOUT FF GLOBAL GROUP

FF Global is a members-only luxury travel and lifestyle concierge serving ultra-high-net-worth individuals and leading families globally. We specialize in highly customized travel planning, exclusive experiences, and complex logistical coordination across the world’s top destinations. As the company continues to grow, we are building stronger operational infrastructure to support a fast-moving, high-touch, and detail- driven environment.

ROLE OVERVIEW

We are seeking a Project Manager to help drive the day-to-day execution of company operations. This role serves as the execution engine of the team — ensuring tasks are tracked, projects move forward efficiently, and internal workflows remain organized and accountable. Working closely with leadership, you will oversee both internal operations and client travel projects in a high-touch, service-first environment. Additionally, this role will oversee the implementation of CRM and AI platforms needed to enhance the efficiency of the organization.

RESPONSIBILITIES

• – Own and maintain the company’s internal task and project management systems
• – Maintain the internal operational tracker and ensure tasks are properly assigned and progressing
• on schedule
• – Coordinate timelines across internal initiatives and client travel projects
• – Monitor deliverables and proactively flag delays or bottlenecks before they impact outcomes
• – Maintain operational documentation and standard operating procedures (SOPs)
• – Ensure clear and consistent communication across team members and departments
• – Lead weekly operations meetings and diligently track action items and follow-ups
• – Implement and maintain CRM and AI platform tools necessary for the company’s operating systems

IDEAL CANDIDATE

• – Proven track record as a Project Manager with demonstrable results
• – Prior experience in hospitality, luxury travel, concierge services, or a comparable high-service industry is required
• – 2–4 years of project management experience in operations, consulting, hospitality, or startup environments
• – Exceptionally organized with acute attention to detail
• – Comfortable managing multiple concurrent projects across diverse stakeholders
• – Strong communicator with sharp problem-solving instincts
• – A proactive self-starter who thrives in fast-paced, high-expectation environments

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