Program Services Specialist

Description

Summary of Position: The Program Services Specialist is responsible for processing child care fee assistance and maintaining relationships with military personnel, family members, and child care providers.Position Duties and Responsibilities:• Ensure all child care fee assistance applications are processed within the mandated timeframes.• Enters client information and data into an automated database system.• Determines applicant eligibility according to outlined program requirements.• As needed, assists applicants in assessing and selecting child care options and determines child care provider qualifications according to outlined program requirements.• Prepares and distributes accurate program information and required documents (provider agreements, attendance sheets, and other documents) to Family child care providers in a timely manner.• Provide exemplary customer service to clients via telephone or email and to assist clients in the resolution of questions or concerns.• Maintain respectful, professional working relationships with clients.• Maintain high-ethical standards including maintaining strict confidentiality.• Participate in a team-oriented work environment.• Assist with special projects and other functions as needed to accomplish Child Care Aware® of America’s mission and objectives.• Perform other duties as assigned.

Skills

document review, project coordination, case worker, case coordinator, case manager, care management, data entry, social service, program coordinator, case management

Top Skills Details

document review,project coordination,case worker,case coordinator,case manager

Additional Skills & Qualifications

Bachelor’s degree and two years of progressive experience in Social Services, Human Services, Child Development, or Military fee assistance policy and procedures or related areas are required.• Proven experience providing excellent customer service to diverse populations. Conflict resolution experience is a plus.• Experience in social services, human services, or child development settings.• Experience with case management and multitasking.• Experience with call center environment a plus.Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills.• Experience with the Microsoft Office suite of products and Internet-savvy.• Exceptional oral and written communication skills.• Knowledge of fee assistance program policies and procedures.• Knowledge of database management.• Knowledge of superior customer service principles.Skills:• Exceptional critical thinking and decision-making skills.• Exceptional interpersonal skills to engage clients.• Strong organizational, time management, and troubleshooting skills.• Active listening skills.• Flexibility and the ability to work in a dynamic, fast-paced environment.Abilities:• Ability to collect, analyze, and present information for diverse audiences.• Ability to work under high-pressure situations calmly.• Ability to analyze problems and work with clients to resolve issues or escalate to a higher level of support.• Ability to work individually and as a part of a team to meet program objectives.• Ability to work well with individuals of varying backgrounds and skill levels to achieve program goals.• Ability to establish and maintain effective working relationships with all levels of management.

Experience Level

Expert Level

This is a Contract position based out of Arlington, VA.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Apr 14, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.