Program Manager, Parent Residential Program

Position: Program Manager

Reports to: Dr. Angie Proctor

Organization

Boys and Girls Country’s mission is to change the lives of children from families in crisis by loving and nurturing them in a Christian home, raising them to become self-sustaining and contributing adults.

Boys and Girls Country serves up to 48 boys and girls aged five to eighteen and 24 young adults in our College and Career program. Boys and Girls Country is located 35 miles northwest of Houston (www.boysandgirlscountry.org).

Position Summary

The Program Manager will help develop and oversee a pilot program for single moms. The Program Manager will engage single mothers and their children as they work toward their family goals. This position will support clients while living on the campus of Boys and Girls Country of Houston. The specific responsibilities of this position include, but are not limited to the following:

Responsibilities:

• Responsible for the development and implementation of a new pilot that serves single moms and their children.
• Manage the intake process, interviews and assessments before clients enter the program.
• Develop a professional relationship with clients in order to build on their strengths and write a successful plan of service.
• Coordinates case management services to address parenting enrichment, budgeting and healthy relationships.
• Serve as the liaison for the single mom’s pilot program with other departments on campus.
• Provide crisis intervention/consultation when needed in order to sustain a safe, stable and nurturing environment.
• Maintain accurate, timely documentation. This will include initial family assessments and ongoing monitoring of personal and family goals.
• Provide back-up support services after hours in an emergency situation.
• Coordinate family events and activities in order to build a healthy and positive culture within the program.
• Maintain ongoing professional development in order to improve leadership skills through ongoing training and education.
• Gain respect and build healthy relationships with staff and clients.
• Meet with direct supervisor bi-weekly or as needed for supervision and consultation.

Teamwork:

• Assure timely communication with the Clinical Director and Program Management Team on any mental health needs that require immediate attention.
• Immediately inform the Program Management Team of incidents or possible incidents or knowledge of inappropriate activity and occurrences (fighting, runaway, destructive/abusive behavior, suicidal threats or gestures, injury, or sexual acting out).
• Support other members of the Program Management Team in carrying out organizational goals and activities.

All other duties as assigned.

Qualifications:

• Master’s degree from an accredited university in psychology/counseling, social work, ministry, education, or related field in human services.
• Three or more years experience post graduate work in a related field.
• Extensive working experience with children and vulnerable populations.
• Should be physically able to respond to emergencies (able to complete CPR and First Aid Training).
• Must be cleared through a criminal background and FBI fingerprint investigation.
• All staff who have contact with students must be tested for tuberculosis before the staff is assigned a caseload.

All Boys and Girls Country of Houston, Inc. employees must have the following characteristics:

Compassion, Professionalism, Good Ethical and Moral Character, Excellent Communication Skills, Positive Attitude, Team Orientation, Integrity, Dedication/Dependability, Creativity, and Endurance.

Strong case management and client engagement skills, with the ability to assess needs, develop individualized service plans, and support goal attainmentDemonstrated experience working with vulnerable populations, including single-parent families and children, using a strengths-based and trauma-informed approachAbility to build trust, establish professional boundaries, and maintain supportive relationships with clients and familiesExcellent verbal and written communication skills, including timely and accurate documentationCrisis intervention and problem-solving skills, with the ability to respond calmly and effectively in emergency situationsOrganizational and time-management skills to manage multiple responsibilities, deadlines, and prioritiesAbility to collaborate effectively with multidisciplinary teams and serve as a liaison across departmentsLeadership and program development skills, including coordinating activities, events, and pilot program initiativesSound judgment, discretion, and adherence to ethical standards and confidentiality requirementsPhysical ability to respond to emergencies and participate in required safety training (CPR/First Aid)Commitment to ongoing professional development and continuous improvementAlignment with Boys and Girls Country’s Christian mission and values, demonstrating compassion, integrity, professionalism, and dependability