Program Manager, Operations

The Program Manager, Operations owns, drives, and manages a group of key initiatives and projects for West Marine. You will run point on cross functional programs that interface between Operations, Merchandising, Stores, Inventory, Marketing, Ecommerce, and others while ensuring deadline are met and projects are completed and implemented successfully. A strong and effective communication style, ability to problem solve complex tasks and processes, ability to be nimble, and prioritize based on business needs is critical.

About West Marine

We don’t just sell anchors and rigging. We sell a love for the water that lasts for generations.

We don’t just sell life jackets and flares. We sell peace of mind for your most precious cargo.

We don’t just have a passion for boating. We have a lifetime of experience that we can’t wait to share with you.

So when you shop at West Marine, it’s not just for boating gear – it’s for the pure pursuit of more water and less hassle.

If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, you are a part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community.

Position Summary:

The Program Manager, Operations owns, drives, and manages a group of key initiatives and projects for West Marine. You will run point on cross functional programs that interface between Operations, Merchandising, Stores, Inventory, Marketing, Ecommerce, and others while ensuring deadline are met and projects are completed and implemented successfully. A strong and effective communication style, ability to problem solve complex tasks and processes, ability to be nimble, and prioritize based on business needs is critical.

Responsibilities:

• Own and manage a group of key initiatives and cross functional projects for West Marine, ensuring deadline are met and projects are kept on track, executed efficiently, and implemented successfully. Ensure all steps/milestones and stakeholder teams and points of contact are clearly defined, accountable, and meeting deliverables.
• Design, maintain, and distribute meticulous and detailed tracking, documentation, and other process communication, including building of best practices, implementing workflows and cadences, and follow up across teams both internal and external.
• Using data and analysis to measure performance and report out to leadership via presentations or meetings as needed.
• Research and discovery of additional opportunities for operational excellence, market or retail events or processes for consideration by West Marine, improving existing project management office policies and processes.

Education, Experience & Skills:

• Bachelor’s Degree or work experience equivalent.
• Project or program management training or certificates a plus, but not required.
• Minimum 3-5 years of experience required.
• Experience in program/project management, strategy, business development, or operations.
• Retail experience (brick and mortar and ecommerce) preferred.
• Excellent presentation, written, analytical, and verbal communication skills
• Meticulous attention to detail and organization
• Ability to work well in a fast-paced environment and pivot/prioritize where needed.
• Self-starter and proactive, with an ability to work both autonomously and within a group.

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/.”