Program Facilitator - Mather Sports Complex, Front Desk

**Recruitment Open Until Filled!**
The Cordova Recreation & Park District (District) seeks friendly, customer service-oriented candidates to serve as Front Desk Attendants on Saturdays and Sundays between 7:30 a.m. - 6:15 p.m.
This role aims to provide our community members with excellent experiences and customer service.
The Ideal candidates will be self-motivated, able to work independently, and have strong customer service skills. Knowledge of adult and youth sports programs, cash handling, and basic computer skills is highly desired.
Required Schedule:Saturdays and Sundays with available shifts between the hours of 7:30 a.m. - 6:15 p.m.
Summary DescriptionUnder direction of a Recreation Supervisor II and Senior Recreation Coordinator, facilitates assigned recreational activities; performs both the routine tasks of cleaning and maintaining District facilities while being able to respond to the program needs of patrons as a result of thorough knowledge of activities and program procedures; works closely with District staff, instructors, and patrons to ensure the best possible daily operation of recreation activities; and maintains records and reports.The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Front Desk Attendant Responsibilities:

• Overall facility management while on duty including, but not limited to, opening and closing facility, greet and assist the public in person or by phone, answering inquiries related to department services, programs, or operations.
• Prepare fields and gyms for event setup, including, but not limited to tournaments, games, and rentals. This includes the setup and breakdown of pitching mounds.
• Performs basic clerical tasks such as printing forms, running daily reports, and filing documents.
• Establish and maintain customer accounts; accurately process point of-sale transactions, activity registrations, and facility reservations using recreation software.
• Count and verify cash drawers and run cash distribution reports.
• Maintains a thorough knowledge of programs at the Mather Sports Center; assists customers with registrations for classes, memberships, and other district offerings.
• Complete incident and accident reports and report all necessary information to the Recreation Supervisor as required.

Facility Monitor Responsibilities:

• Acts as a liaison between District staff, customers, contractors, and participants; relays feedback to Senior Recreation Coordinator.
• Prepare fields and gyms for event setup, including, but not limited to tournaments, games, and rentals. This includes the setup and breakdown of pitching mounds.
• Enforce appropriate official rules and regulations of games; maintain knowledge of recreation and sports event rules and regulations.
• Locks and arms facility with correct and effective use of the intrusion alarm system.
• Receives and receipts payments for participant enrollment in recreation programs; maintains accurate records and writes reports.
• Post game scores to league website.
• Complete incident and accident reports and report all necessary information to the Recreation Supervisor as required.

General:

• Enforces District and facility rules and procedures including, but not limited to, program rules, field/facility use, care of equipment, and admittance to facilities.
• Promote and enforce safety procedures; render first aid and CPR, if certified, as required.
• Uses strong customer service and interpersonal skills during public contact during the conduct of activities.
• Acts as Department representative to local residents, community groups, private businesses, and others concerning questions, problems, concerns, and activities in the provision of recreation programs and facility operations.
• Acts as a liaison between District staff and instructors for class material such as rosters and evaluation forms; relays feedback to Senior Recreation Coordinator from participants and instructors regarding District activities.
• Sets up and arranges chairs, tables and other furniture according to arrangement charts and plans or verbal directions.
• Safely utilizes equipment such as audio/visual/sound systems, computers and printers, exercise and sports equipment as necessary for recreation programming.
• Locks and arms facility with correct and effective use of the intrusion alarm system.
• Performs light janitorial work before and after recreation programs and empties all trash receptacles and stocks restrooms as required.
• Perform related duties as assigned.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:

• Operations, services, and activities of assigned recreation activities and programs.
• Group recreational and social activities.
• Various recreation programs in order to assist the general public with their questions.
• Principles and practices of customer service.
• Techniques, principles, and procedures of recreation programs and facilities.
• Rules and equipment utilized in athletic and recreational programs and activities.
• Organization and time management skills.
• Appropriate safety precautions and procedures within the area of assignment.
• Principles and practices of record keeping.

Ability to:

• Implement activities in support of assigned recreation program.
• Effectively handle and diffuse disruptive behavior among program participants.
• Communicate tactfully with customers and address public and customer questions and concerns.
• Respond to emergency situations in a calm and effective manner.
• Ensure safe and proper use of recreation facilities and equipment.
• Administer first aid and CPR.
• Gather, analyze, and report information.
• Set up various items of equipment and furniture for various events and classes.
• Clean and care of buildings and equipment.
• Have strong customer service skills.
• Multitask and plan and organize work to meet changing priorities.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines- Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Equivalent to the completion of the twelfth grade and some experience working in recreation programs, leading and supervising group activities.

License or Certificate:
Possession of First Aid/CPR/AED certification or obtain such within six months after employment.

Additional Requirements:
Must be 18 years of age or older.
Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check.
A clear tuberculosis screening is required. PHYSICAL DEMANDS AND WORKING ENVIRONMENTThe conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.Environment: Work is performed in an outdoor/indoor work environment with exposure to all types of weather and temperature conditions; work at various locations throughout the District; may be required to work days, night, weekends and holidays.Physical: Sufficient physical ability and mobility to work in an outdoor/indoor setting; to work outdoors in all types of weather and be able to withstand frequent exposure to hot, wet, and/or humid conditions; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; use of standard office equipment; to push, pull, lift, and/or carry objects up to 20 pounds; to make frequent decisions and maintain concentration with distractions and remain calm in emergency situations; frequent public and coworker contact; and to verbally communicate to exchange information.Vision: See in the normal visual range with or without correction.Hearing: Hear in the normal audio range with or without correction.
NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the needs of the department.
Pre-Hire Requirements:Before an employee is hired, they must successfully complete pre-employment requirements that may include, but are not limited to: fingerprinting and Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check, a clear tuberculosis screening, reference check, DMV check, licensure/certification check, and proof of eligibility to work in the United States in accordance with Immigration and Reform Control Act of 1986.
How to Apply for this Position:An applicant must submit, during the application filing period, an online application and attach any supplemental information as required in the job announcement which may include submitting responses to a supplemental questionnaire. Online resumes and other unsolicited materials may be attached, but will not be considered in lieu of the required online application, unless otherwise specified in the job announcement. The District reserves the right to limit the number of online applications when necessary. Applicants are responsible for maintaining/updating their contact information through the online application system.
SELECTION PROCEDURESInitial Selection Review: The Cordova Recreation & Park District reviews all initial application materials to identify qualified applicants.Applications will be screened against the criteria outlined in this job posting, the minimum qualifications, responses to the supplemental questions, and other needs of the position. The best qualified candidates will be invited to an interview at a date that is to be determined.
Testing: Testing for this position or any other position may include, but is not limited to the following: written exam, practical exam, panel interview, physical ability test, etc. If a revision is made to a testing component during a recruitment process, the assigned recruiter will notify by email all affected applicants.
Americans with Disabilities Act (ADA) Accommodation: In accordance with the Americans with Disabilities Act, anyone who needs reasonable accommodation to complete a job application, pre-employment testing, or a job interview, please contact the assigned recruiter. Cordova Recreation & Park District is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.
Withdrawing from Recruitment Process: Whenever an applicant chooses to withdraw from a recruitment process, they are required to submit an email notification to the assigned recruiter requesting a withdrawal from the process. The email to the recruiter must include the applicant's current phone number.
Questions: All questions regarding this position should be directed to the assigned recruiter.
NOTE: The provisions of this publication do not constitute an express or implied contract. Any provision in this publication may be modified or revoked without notice
Equal Opportunity Employer: The Cordova Recreation & Park District is an Equal Employment Opportunity Employer.