Shift Details: Monday – Friday 8:00AM - 5:00PM
Pay: $28.84/hr
Location: 345 International Blvd., Ste 400, Brooks, KY 40109
Responsibilities:
Manages projects of a complex nature related to departmental performance; initiates, establishes, and maintains business relationships with all key stakeholders of the project, both internal and external; manages resources appropriately in order to reach goals and objectives.
Assists with day-to-day operations of the department as directed by the customer service manager or director; works with teams and management to resolve schedule and resource conflicts.
Contributes to the creation, documentation, and maintenance of standard operating guidelines, procedures, templates and tools; looks for opportunities to standardize and simplify documentation and procedures across all models.
Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions.
Identifies training needs and assists in developing training programs to meet those needs.
Identifies reporting needs and develops reports to support client requirements and ICS performance goals; works with supervisors to standardize reporting as much as possible across the models and ensures that all supervisors understand and use the reporting tools effectively.
Identifies and defines IT needs for the department; works with various IT departments to ensure hardware and software needs are met.
Monitors and supports maintenance of the Document Management System.
Performs related duties as assigned.
Experience and Educational Requirements:
Requires some training in fields such as business administration, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education; normally requires a minimum of four (4) years progressively responsible and related experience, including at least two (2) years at a supervisory level.
Minimum Skills, Knowledge and Ability Requirements:
Excellent customer service skills
Working knowledge of all Direct Model client requirements, computer systems, and standard departmental procedures
Good interpersonal skills
Good relationship building skills
Good oral and written communication skills
Good group presentation skills
Good analytical and organizational skills
Good leadership skills; strong staff development skills
Proficient in Excel, Microsoft Office Suite; expert in Goldmine, BAAN; working knowledge of ASW and Siebel; understanding of the EDI and web site processes
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned