Establishes plans and schedules for the maintenance and/or repair of County assets; manages the operation of the maintenance command and control function and serves as the customer service focal point.
- Implements and manages the customer satisfaction program and responds to customer inquiries in a professional and timely manner.
- Prepares and manages work requirements during approval, processing, and completion stages.
- Monitors and manages work order priority program; prepares and maintains work force records and reports. Manages priorities and work plans, and monitors work status; monitors work costs; reviews work in the field as needed.
- Operates computer and communications equipment to support work force management activities.
- Ensures a continuous operation and maintenance workflow.
- Assists in managing the preventive maintenance work program and provides non-technical automated assistance as needed.
- Ensures coordination and/or collaboration with all appropriate agencies.
- Keeps leadership and other departments informed of status of departmental activities by attending meetings and submitting reports.
- Performs Quality Assessment Evaluation and helps to develop Statements of Work on non-technical contracts, interfaces with users on maintenance requirements, purchase agreements, and service contracts.
Knowledge /Skills:
- Knowledge of public and business administration; of the principles of organization; of project, fiscal, and property management; of data collection and report writing;
- Ability to compile, analyze and interpret data; present information clearly and concisely, both orally and in writing; listen and accept constructive criticism and maintain confidentiality; coordinate the administrative support services assigned; coordinate work with other agency units; undertake project assignments;
- Skills in dealing with County Administration and the public in an effective and tactful manner.
- High school diploma or equivalent plus any combination of college education and/or experience in business or public administration or in the fields of fiscal or property management or experience in an administrative support capacity totaling four (4) years.
Working Conditions:
Work is performed in an office or shop setting and outdoors in varied weather conditions with exposure to dust, fumes, airborne particles, allergens, and extreme heat or cold. Work involves high risk and potentially dangerous situations working near hazardous/moving materials, equipment and machinery, and exposure to excessive noise. The use of protective clothing, equipment, devices and materials is required. Work requires the ability to stand, walk, sit, reach with hands or arms; climb or balance; stoop, kneel, crouch, or crawl; talk, hear, and smell; clarity of vision at short and long distance; and the ability to lift up to 20 lbs., Driving and travel is required. Work schedule may include evening and weekend hours.
Conditions of Employment:
Selected candidate must submit to and pass a County paid pre-employment physical and drug/alcohol screening. Additionally, selected candidate must submit to and pass a county paid criminal background screening. Selected candidate must possess and maintain a valid New Mexico Class D Driver’s License as incumbent shall be appointed to drive a County vehicle during the performance of his/her duties.
