JOB SUMMARY
Howmet Aerospace - Branford, CT is growing their team and sharpening their skills. The Company’s primary business focuses on jet engine components necessary for mission-critical performance and efficiency in aerospace and defense applications. Howmet Aerospace is transforming the next phase of more fuel-efficient and quieter aerospace engines. For more information, visit www.howmet.com. Follow @howmet: Twitter, Instagram, Facebook, LinkedIn and YouTube.
We are currently looking for a candidate to fill the role of Production Control Specialist. This position acts as a customer service advocate, both as primary plant contact for customer specific issues and primary customer contact for plant specific issues. Key responsibilities include purchase order management, quotation management, forecast maintenance and coordination/resolution of open items associated with his/her account portfolio. The negotiation of commercial issues, as well as the formulation, maintenance and communication of key customer projects internally and externally is an important facet of this position. The Production Control Specialist must also strive to attain and enhance customer relationships.
Job Roles
- Measurement oriented--ensures schedule attainment, throughput, on time delivery, influences revenue, customer satisfaction, finished/shipped goods, etc.; tracks and plans according to customer furnished information and knowledge of internal capability and capacity; able to adjust as needed
- Relationship and communication--interacts with a wide variety of stakeholders; acts as liaison between customer and plant; facilitates understanding of customer priorities within the plant; galvanizes efforts to ensure goals are achieved.
- Ownership--tracks down information, people, requirements, or other necessary elements to ensure smooth operation with quality and speed; enables the success of others; advances a “win together” perspective and culture; driven
- Balanced attention--spends time in areas of greatest impact; asks “why?”; adjusts to customer demands and coordinates internal resources to deliver, often on short notice; creates plans to get things back on track when necessary; works closely with internal resources to align solutions
- Influence--persuades without direct reporting authority; represents interests and capabilities of plant to customers to control expectations and flow; can deliver disappointing news; broadens perspective of others; gains commitment from internal and external stakeholders
- Outcome interpreter--has strong intuition; able to understand different layers of complexity and priority for internal and external stakeholders; business minded toward plant outcomes; creates new levels of performance through understanding internal and external factors and combining them to synergistic effect
Responsibilities
- Communicates with regular and prospective customers concerning requirements, talks with them regarding other customer service-related concerns, and answers any other questions. Fields and promptly responds to inquiries from customers regarding status of key projects, open orders, and any unresolved issues.
- Exercises direct responsibility for the tracking of open items, works with the Sales & Supply Chain Manager for quotation of changes to project work scope, for securing purchase order coverage, and for resolution of contractual issues delaying input or shipment of customer requirements.
- Processes orders. This includes order entry/maintenance, order review, acknowledgment to the customer, and resolution of items delaying either release to manufacturing or shipments.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
- Performs a reconciliation of shipments on a daily basis
