Product Support Analyst

HCA Healthcare
Nashville, TN

Classification: Contract-to-hire

Contract Length: 12 Months

Position Summary

The Product Analyst / Mid-Level will be part of the team in Nashville, TN. This position is responsible for implementation and support of the MEDITECH dashboard & reporting solutions for the Expanse platform. This position is responsible for insuring that existing and new clinical dashboard & reporting solutions technically and strategically align with HCA business initiatives and enterprise standards.


This position is part of a 24x7 support command center. Candidates must be open to working days, nights and weekend shifts per go-live schedule.


The ideal candidate has a little experience with a report writer or power BI, but okay if they don’t. We provide 4-6 months of Boot Camp type structure training up front to learn the MEDITECH Expanse program and different technical components.


Responsibilities

  • Provides hands-on technical leadership for the analysis, implementation and support of MEDITECH dashboards & reports for MEDITECH Expanse.
  • Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the IT solution meets requirements and meets business objectives.
  • Author and analyze MEDITECH PWR requests ensuring specifications are clearly documented and submitted.
  • Collaborate with business owners and the facilities to define requirements and solutions
  • Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
  • Builds positive relationships with business operations, IT&S leadership, and vendors
  • Provide routine support and maintenance for current production applications as assigned
  • Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
  • Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
  • Address and provide operational support as needed and On-call responsibilities

Requirements

  • 2+ years relevant work experience
  • Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
  • Able to establish and meet delivery dates
  • Strong knowledge of Meditech reporting workflow and terminology
  • Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
  • Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
  • Strong problem and issue resolution experience and create quality deliverables
  • Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
  • Ability to work independently as well as with a team on complex projects.
  • Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
  • Excellent verbal and written communication skills
  • Other skills regularly utilized within the team include: MEDITECH NPR Report writer and Report Designer, MEDITECH Data Repository, Active Directory, Citrix Technology, background jobs