Overview
The Product Specialist TAC-Production Print is accountable and responsible for the technical support of Sharp products through telephone, email, and on-site support in the field.
Responsibilities
- Perform call center support duties, including accurate data entry.
- Provide a timely response to all inquiries for assistance from internal and external customers. Communicate resolutions to applicable contacts through phone calls, email, bulletins, and technical tips.
- Prepare reports as requested by management on issues such as product support status, product performance, or other reports as required.
- Set up and maintain all lab equipment in optimum condition for use as test equipment to troubleshoot dealer technician issues.
- Interface with various departments within Sharp as required, resolving problems appropriately.
- Maintain current certifications on all relevant Sharp training, including CD-ROM and web-based courses.
- Provide assistance regarding the development and delivery of technical and sales training when directed.
- If directed, it requires the ability to support Sharp’s Open Systems Architecture or other related products.
- Maintain an accurate and timely knowledge base pertaining to assigned products or applications.
- Maintain a high level of computer/software training as deemed necessary for successful fulfillment of this position.
- Research and perform tests on various technical issues, including but not limited to Dealer and End User support issues.
- Performs product rework activities directed by the Manager of Quality Assurance.
- Support product evaluations as directed.
Qualifications
- Must have 3-5 years of industry experience (application, networking, and programming) regarding MFPIDP products and or field service experience.
- Experience with six-color process and knowledge of a Digital Front End (DFE)
- Formal training on all current products.
- Advanced phone skills.
- Excellent troubleshooting skills.
- Ability to present complex technical procedures clearly to all levels of dealer technicians.
- Clear and accurate reporting.
- Net + Certification or equivalent.
- Possessing MCSE certification or equivalent networking knowledge is desired.
- Demonstrate competency regarding networking and associated software applications incorporated with SIICA products.
- Some travel is required.
- Hours of operation require individuals to be available for shift work.
- Must be able to lift up to 50 pounds on an occasional basis.
- Manual dexterity skills are required regarding the use of hand tools to disassemble and reassemble multi-functional printers and associated accessories.
- Individuals must be able to bend and twist.
- Ability to carry objects up to 25 pounds.
Compensation for this position
The compensation range for this role is $75,300 -$85,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.
Employee perks
- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.
No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.
All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.
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