Product Manager, Vice President - Global Customer Platform - Product Oversight

The GCP Product Oversight team is a central controls and risk-management function within GCP, and the Product Manager will oversee CORE controls, processes, documentation, and critical activities (e.g., issues/action plans, audits, control testing, and data quality). The role drives operational excellence and evolving governance; and partners cross-functionally to address emerging risks and strategic priorities.

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager, Vice President in Global Customer Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers 
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap 
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition 
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability 
• Serve as the central pillar for risk management and operational excellence within the GCP organization 
• Lead efforts to strengthen controls, optimize key processes, and ensure comprehensive workflow documentation across all GCP product areas 
• Manage action plans and audits, to proactively identify and mitigate risks, driving continuous improvement and accountability 
• Lead collaborative efforts, as the primary liaison between GCP product teams and the CCB Controls organization, to ensure strict adherence to the firm’s risk, controls, compliance, and regulatory standards 
• Champion a culture of transparency and governance, enabling the organization to meet evolving regulatory requirements and maintain the highest standards of integrity 

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Experience with controls management, process management, workflow documentation and framework, and financial regulatory compliance workflows and teams

• Strong sense of organization and attention to detail, and analysis and problem solving

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Experience with agile methodology

• Experience with Confluence, SharePoint, Jira, Jira Align, Visio/Lucid, PowerPoint