Product Manager – Identity & Authentication
Location: Greenwood Village, CO (4 days onsite/1 day remote)
Long Term Contract
Team: Identity Management / Customer Platforms
Pay: $55-$60/hr
Our client is expanding its Identity & Authentication team and is looking for a Product Manager who loves solving complex problems across user experience, security, and large‑scale technical systems.
This is not a “write user stories and run sprints” PM role. Instead, you’ll operate at a strategic level—partnering closely with business owners, product managers, security, fraud, and highly technical backend platform teams—to shape how millions of Spectrum customers sign in and manage their digital identity.
You’ll help drive the roadmap for everything related to:
- Account creation
- Login & SSO
- Authentication & MFA
- Password & credential recovery
- Platform‑to‑platform identity continuity
- Identity data integrity across systems
This work directly powers all customer‑facing Spectrum platforms, including Spectrum TV, MyAccount, Enterprise platforms, and soon all third‑party identity partnerships (e.g., HBO’s Spectrum login).
Responsibilities:
Strategic Identity Leadership
- Co‑own the Identity roadmap alongside the Identity Business Owner
- Shape high‑level experience, requirements, and prioritization across all customer authentication journeys.
- Act as a senior SME for Identity—balancing user friction, security, backend constraints, and business needs.
Stakeholder + Cross‑Functional Leadership
- Work with product, security, fraud, data, enterprise, and dozens of consuming teams who rely on Identity.
- Help teams articulate what they actually need (many don’t know yet).
- Say “no” thoughtfully when requests don’t meet justification or disrupt priority work.
Technical Problem Solving
You don’t need to be an engineer or architect, but you must be comfortable working with:
- Frontend ID
- Backend teams for Pinex, Ping Identity DB, Auth ID, DSB
- Architects + Lead Engineers who own critical platform dependencies
- OAuth/SSO concepts, MFA flows, identity aging rules, provisioning, etc.
Customer‑Centered Identity Experience
- Think deeply about the customer journey, friction points, and secure but seamless UX.
- Bring a CX/UX mindset to identity workflows (e.g., reducing password prompts, frictionless auth).
Execution & Operational Responsibilities
- Help manage roadmap clarity, Jira structure, documentation, prioritization.
- Roll up your sleeves to get into details when needed (this is not a pure “vision-only” role).
Who Will Love This Role
- People who enjoy complex, highly technical ecosystems with many dependencies.
- PMs who are just as comfortable talking to architects about identity provisioning as they are mapping CX journeys.
- Candidates from banking, fintech, healthcare, taxes, or other high‑compliance industries where security + user friction are constantly balanced.
- PMs who can break down an “elephant-sized” ambiguous problem into actionable steps.
What Success Looks Like
- You reduce friction for millions of users while improving platform security.
- You help define the future of identity across every customer‑facing platform.
- You become the go‑to SME enabling teams to execute safely, efficiently, and strategically.
- You help stabilize and accelerate the Identity portfolio, especially as our client begins major new initiatives (e.g., Cox integration work).
Ideal Background
Required / Strongly Preferred
- Product Management or CX/UX leadership experience in complex, regulated, or security‑sensitive environments.
- Experience working with technical teams (architecture, backend services, APIs, identity-related systems).
- Ability to lead discovery, prioritization, and roadmap shaping across many stakeholder groups.
- Strong user empathy + ability to reason through secure, low‑friction identity journeys.
- Comfort working in ambiguous environments and structuring clarity.
Nice to Have
- Experience in Identity, Authentication, SSO, MFA, or similar security areas.
- Familiarity with OAuth2 concepts, provisioning, user directories, or enterprise identity tools (not required).
- Data-oriented mindset (not analytics expert level, but able to reason through data challenges).
