Product Manager (Consumer Lending Experience)

To partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members. Defines what the product features should be and explains why they are needed. Serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives. Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics.

• Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight
• Develops a deep understanding of the division’s business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses
• Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery
• Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance
• Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
• Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management
• Explores the market, conducting market research on product features to understand end-to-end the current and future member needs
• Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway
• Solves moderate to complex project-related problems 
• Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
• Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf 
• Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services
• Enables decision making for leaders around product features through clear and concise communication
• Develops and implements change management strategies and plans for product features
• Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement 
• Serve as a business subject matter expert regarding product functions and how they relate to other products and services