Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.
As an Experience Design Associate (Product/UX) in the JPMorgan Digital Banking platform within J.P. Morgan Commercial & Investment Bank Payments team, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader end-to-end journey—often centered on improving the new to bank experience, help & support and value added services spaces. Leveraging your developing knowledge of design and research practices, you will collaborate with senior UX leads and cross-functional partners to execute work that aligns with established policies and procedures, with direct impact on mid-sized features or small collections of features. You will contribute to team decision-making and help drive customer-centric innovation while strengthening your craft across interaction design, systems thinking, and inclusive design.
Job responsibilities
- Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs, business goals, and platform standards.
- Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, with awareness of channel consistency.
- Design and iterate end-to-end payments journeys (initiation → review → authorize → confirmation/receipt → activity/history), emphasizing clarity, trust, and operational readiness.
- Produce UX deliverables including journey maps/task flows, information architecture, wireframes, prototypes, and production-ready specifications (states, behaviors, validations, and error handling).
- Participate in iterative design processes; incorporate user feedback and insights to improve the overall experience and reduce friction in transactional workflows.
- Support the implementation of inclusive and accessible design practices (WCAG 2.1 AA), considering diverse backgrounds and abilities.
- Define and document states and edge cases common to payments and digital banking (e.g., pending/processing, rejected, canceled, failed/returned, cutoff-time scenarios, duplicates, degraded service).
- Help gather and synthesize information on market trends, relevant research, and user behavior to inform design decisions and contribute to the team’s strategic thinking.
- Support delivery through build and release by answering implementation questions, participating in QA/UAT, and iterating based on findings and feedback.
Required qualifications, capabilities, and skills
- 2+ years of experience (or equivalent expertise) in Product/UX / Experience Design in the digital product space.
- Strong grounding in interaction design and visual design fundamentals, with a focus on creating functional, clear, and aesthetically coherent experiences.
- Demonstrated proficiency in storyboarding, wireframing, and prototyping to communicate and refine design concepts.
- Familiarity with accessibility guidelines, inclusive design practices, and assistive technology considerations.
- Experience with industry-standard design and prototyping tools (e.g., Figma; Sketch/Adobe acceptable depending on team).
- Ability to communicate design rationale clearly and incorporate feedback from senior UX leads and stakeholders.
Preferred qualifications, capabilities, and skills
- 2–4 years of experience shipping enterprise/B2B experiences; financial services, payments, treasury, or regulated domain experience preferred.
- Portfolio demonstrating complex transactional workflows, including exception handling and post-transaction experiences (status, receipts, history).
- Experience designing for entitlements/roles and approvals (e.g., maker/checker, dual approval, limits) and creating transparent, audit-friendly interfaces.
- Familiarity with payments concepts such as payees/beneficiaries, templates, scheduling, cutoffs, fees, statuses, returns/repairs and translating them into clear UX.
- Comfort designing data-dense interfaces (tables, filters, search, bulk actions) and scalable information architectures.
- Experience working with design systems at scale, applying components consistently and contributing improvements with governance and accessibility in mind.
- Interest in leveraging AI-enabled tools and capabilities to enhance design workflows and/or inform user experiences (e.g., using AI to accelerate exploration, prototyping, content iteration, or insight synthesis), with a strong focus on responsible and user-centered application.
- Metrics-oriented mindset: experience partnering on or using signals like completion rate, drop-off, error/repair rate, approval cycle time, and self-serve success to guide iteration.
