Product Delivery Manager, Merchant Services Platforms Product PMO

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     2  JC   Product Delivery Manager, Acquiring Platforms and Rails - Payments - Vice President210707483Send Message to Team         Basic infoEdit Basic info  Requisition StatusOpen - Unposted  

Requisition Type

Standard 

Requisition Number

210707483

Requisition Title

Product Delivery Manager, Acquiring Platforms and Rails - Payments - Vice President 

Number of Openings

1 

Position

1859446: Product Delivery Manager (PPDS04) PROGRAM MGMT US (0756) (251617:US:0756) (1859446)

Requisition Template

CIB_Generic_hCIB_US_JPMC (CIB_Generic_US_JPMC) 

Is this a New Position or Replacement of an existing Position?

New Position  Comments    Hiring teamAdd Hiring team    

•    Hiring ManagerJulie CarlsonProduct Delivery Director 
•    RecruiterMichael KoozerRecruiting 

 Loaded Requisition structure  

Recruiting Type

Professional 

Organization

251617-PROGRAM MGMT US (0756), S516997-OTHER, S515721-PROGRAM MANAGEMENT, S515258-MS PLATFORM PPRODUCTS, S515054-MS SUPPORT NA, S515019-MS SUPPORT, S513652-MERCHANT SERVICES, S576175-GLOBAL PAYMENTS, S573050-COMMERCIAL & INVESTMENT BANK, JPMorgan Chase 

Job Family

Product Portfolio & Delivery

Job Function

Product 

Primary Location

Chicago, IL, United States Other LocationsPlano, TX, United StatesTampa, FL, United States Details  

Worker Type

Employee 

Job Type

  

Regular or Temporary

Regular

Full Time or Part Time

Full time  RecruiterMichael Koozer    Is this a High Risk Role (HRR) that requires elevated screening?No   Corporate BrandJPMorgan Chase & Co.   

Employee Referral Bonus Amount

10,000  Employee Referral Bonus CurrencyUSD  

Licenses Required

   FINRA Designated Supervisor     Covered Associate or a Municipal Finance Professional (MFP)?    Is this a Conversion or Green Card requisition?     BDAPNo    Broker Dealer ID79   FINRANeeds Review    Transfer AgentNo   

Transfer Agent Rationale

TA_CC_MASTER_EXCLUDE

BDAP Rationale

NOT_BDAP_CIB_TECH_MAAS 

FINRA Rationale

FINRA_JOBCODE_BASED_SPLIT_BD_79_10  Interview Location   Base Pay/Salary  

Override "Base Pay Salary Range" field (Enter 1 in field)

   Sourcing Engagement   

Job Description Assistant (JDA) Status Code

1       Posting descriptionEdit Posting descriptionInternalExternal   Short Description   Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Acquiring Platforms and Rails (APR), aligned to the eCommerce Servicing Scaling program, you will focus on project management execution for a variety of projects to enhance and optimize the way products are delivered to customers.  As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.  Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that initiatives align with business goals.  With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

 

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.

• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements

• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals

• Develop and execute comprehensive project plans across APR eCommerce strategic initiatives, incorporating product and technical requirements, resource allocation, and timelines to ensure on-time delivery of solutions

• Identify and mitigate risks, proactively addressing potential roadblocks, and implementing contingency plans to maintain project and program momentum

• Utilize advanced analytical reasoning based on data from systems of record to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness

• Ensure good data hygiene of project data points across suite of project management tools and repositories (e.g., JIRA, SharePoint, Confluence, Teams), and comply to all product and project management controls throughout the life of the programs/projects

• Develop and implement dashboards to effectively monitor program performance, providing stakeholders with real-time insights and data-driven decision-making tools.

• Communicate program progress to audiences of every level, including executive stakeholders, clearly summarizing program status and risks appropriately and effectively, and ensuring adherence to company standards for communication

   

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or program management, leading complex technology projects and programs in a large organization

• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients

• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment

• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities

   

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

• Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience

• Strong time-management, organizational skills, and attention to detail

• Capacity to handle a highly complex effort, with ability to objectively prioritize across multiple workstreams

• Skilled at Excel, Jira, Confluence, SharePoint, and PowerPoint/PitchPro

• Bachelor’s degree required; PMP certification a plus

     Offer info  

Legal Employer

Paymentech, LLC 

Business Unit

Commercial & Investment Bank 

Department

251617-PROGRAM MGMT US (0756)

Grade

603 

Job

Product Delivery Manager (PPDS04) 

Primary Work Location

10468-Chase Tower ChicagoOther Work Locations02978-Fountain Square 359635-Legacy West B     AttachmentsEdit AttachmentsAfter attachments are added, you can see them here.