Private Wealth Operations Manager

The Wealth Ops Manager will be responsible for managing all activities relating to the Wealth Management function within the Operations Department and you will manage a team of Service and Support Specialists.  The Wealth Ops Manager is responsible for the direct daily supervision, coaching, and development of the colleagues in their department.

Primary responsibilities include:

• Manage the risks associated with transaction and exception processing of investment products in a bank environment.
• Subject matter expert in all matters pertaining to Wealth Management Operations and will be responsible for providing guidance on escalated items.
• Ability to resolve issues/escalations in a timely manner, with the ability to communicate resolutions to end clients and internal clients effectively.
• Perform quality control audits on paperwork and transactions, to ensure service standards are met, policies and procedures are followed, and all risk and regulatory supervision is completed.
• Manage, direct, and coordinate the daily activities of the Wealth Management operations group using independent judgement and discretion.
• The productivity of the team, implementing strategy, and ensuring that all functions and colleagues are working in the most efficient manner possible.
• Create, implement, and maintain formal coaching and development program.
• Coaching and development of colleagues
• Monitoring to ensure service levels are met
• Embed and embrace continuous improvement within the team 
• Develop procedures and training plans as new products and services are deployed
• Participate in system testing when necessary
• Monitor daily workflows and make necessary adjustments to staffing
• Provide exceptional customer service to clients and advisors
• Work directly with other Wealth Ops Managers and leaders in support of decision making regarding all operational improvements or required procedure change

• Ability to work effectively with sales leadership and sales managers daily

   

Qualifications, Education, Certifications and/or Other Professional Credentials:

• Required Qualifications
  • Demonstrated experience working in a Wealth Management Operations Team Lead role minimum of 3 years, or, proven experience in wealth management service and support.
  • 5+ years Brokerage Operations experience needed.
  • FINRA Series 24, 63, 66, and Series 7 required, or ability to obtain within 90-days of joining.
  • Ability to prioritize multiple projects and tasks dependent on risk and client experience.
  • Expertise in Wealth Management Operations processes.
  • Knowledge of brokerage system and troubleshooting thereof
  • Excellent judgement and strong collaboration with the wider team 
  • Proficiency in PC skills and MS Office
  • Excellent communication skills (verbal & written)
• Preferred Qualifications

  • Demonstrated successful stable work history

     

  • Bachelors degree

Hours & Work Schedule:

• Hours per Week: 40
• Work Schedule: M-F: 8:30 AM ET - 5:00 PM ET - 100% in office until fully trained then potential hybrid 4 days in office 1 day work from home

• Action-Oriented
• Confidence
• Curiosity
• Customer Empowerment
• Customer Service
• Data Analysis
• Diversity and Inclusion Practice
• Document and Records Management
• Empowering Others
• Financial Record Keeping
• Investment Advisory
• Investment Management
• Issue Resolution/Escalation
• Mutual Funds
• Operational Excellence
• Persistence and Tenacity
• Problem-Solving
• Sales and Trading
• Wealth Management