Private Wealth Client Associate - San Francisco, CA

As a Private Wealth Registered Client Associate, you will play a pivotal role as a trusted resource for our clients and wealth managers. Your primary responsibilities will include day-to-day support to enhance the effectiveness of wealth managers, utilizing your administrative and operational skills to facilitate business growth while ensuring exceptional client service.

In this position, you will attend to client inquiries, process transactions, assist with client onboarding procedures, and maintain accurate documentation, all while upholding client confidentiality. Building and nurturing strong client relationships will be essential to your success in the role. 

Primary Responsibilities Include:

• Proactively address and resolve client inquiries in a timely and professional manner, escalating issues to the wealth manager as necessary.
• Develop and nurture positive relationships with high-net-worth clients, wealth managers, and wealth management team members.
• Oversee the execution of daily transactions.
• Assist with client onboarding processes, including but not limited to the establishment of new accounts.
• Uphold compliance standards by obtaining and maintaining the requisite account documentation.
• Monitor pending transactions to ensure their prompt and complete resolution. 

Qualifications

Required

• Strong verbal and written communication skills
• Strong attention to detail combined with a strong emphasis on client focused approaches

Preferred

• FINRA Series 7 and 66 or 63 and 65 or SIE licenses strongly preferred but not required for application
• Background in the private wealth management industry
• Demonstrated past job stability 

Education

• Bachelors in a related field, or equivalent work experience including prior brokerage or RIA experience

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday- Friday; 8-5 PM PT with occasional overtime (OT); 5 days in the office

Pay Transparency 

The salary range for this position is $32 - $44.71 per hour plus an opportunity to earn discretionary incentives. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

• Customer Service
• Customer Support Trends
• Diversity, Equity, Inclusion, and Belonging (DEIB)
• Document and Records Management
• Financial Record Keeping
• Issue Resolution/Escalation
• Mutual Funds
• Operational Excellence