Provide onsite print room-based services to client staff in the areas of Print, Copy and Scan by utilizing the Xerox devices located in the Xerox print room along with various pieces of Finishing Equipment, for binding, guillotining and folding of printed/copied materials
Provide 1st level fix to print room and fleet devices including the clearing of paper jams, replacing consumables and troubleshooting printing issues. Drive toward the delivery of contractual services and expansion of non-contractual services thus contributing to the Xerox business targets and plans
Provide Document processing Services as required e.g. – hybrid mail i.e., scanning inbound/outbound post etc.
Provision of ad hoc tasks & services, e.g., print procurement
Activity Reporting – track through to process completion all print/scan/mail tasks as above for reporting and audit purposes
Device Maintenance:
Operate and maintain print room devices
Provide 1st-level break-fix across fleet
Management Reporting:
Ensure accuracy of job submission & tracking details through to job completion
Customer Satisfaction reporting for Management Information production
Stock Control: full stock management of consumables, folders, stationery, paper, etc. Liaising with the team to ensure stationery levels and paper stock orders are placed as required to ensure SLA’s are met, including: Storage
Stock takes
Supplies ordering process
Client Relations: as the first point of contact, ensure all job submissions are fully understood - including timelines - and expectations are clearly defined through to job completion notification to end customer, negotiating and agreeing changes as necessary to ensure customer satisfaction
Work with DCA onsite to Develop and maintain good working relations with Key Customer Contacts and highlight any risks/opportunities within the contract to SDM and/or CSE
Support Account development by identifying opportunities for growth and introduction of additional services e.g. external print procurement
Qualifications:
Experience in a customer-facing role
Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities
Basic computer skills including the ability to use Microsoft Office Applications (Excel/Word/PowerPoint) Outlook, Adobe Acrobat etc.
Health and Safety awareness and compliance
Ability to work independently on own initiative whilst fostering teamwork in order to achieve desired results
Ability to work under pressure and respond to changing priorities
Able to be on your feet 80% of the time
Able to lift and move up to 50 pounds
The ability to analyze issues and to find resolution to problems by using a rational, systematic approach
Proven track record in Customer Services environment with strong customer centric focus
Excellent communication skills, both verbal and written