Principal Service Engineer IS - Platform Engineer - CMDB, APM/EA and ITAM-Remote

Principal Service Engineer IS Service Now- CMDB, APM/EA and ITAM  - Remote

As a Service Engineer on the ServiceNow team, you’ll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise-scale services that empower caregivers. You’ll help shape the ServiceNow vision and roadmap—bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high-performance solutions, you’ll own problems end-to-end and drive them to lasting resolution. You’ll lead innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production-ready. If you thrive on troubleshooting complex issues, building scalable systems, and making a real impact on the caregiver experience, this is your opportunity to lead from the front.

Responsibilities include:

• Own product strategy, roadmap, and backlog for ServiceNow CMDB, APM, and Asset Management
• Gather, analyze, and translate business requirements into user stories and acceptance criteria
• Drive CMDB design, CSDM alignment, and data quality governance
• Enable application lifecycle decisions (rationalization, modernization, retirement)
• Collaborate with architects, developers, and operations teams using Agile/Scrum
• Support UAT, adoption, and continuous platform improvements
• Define and track KPIs, SLAs, and value realization

Providence supports 100% virtual work for residents located in the following States:

• Alaska
• Washington
• Oregon
• California

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or equivalent education/experience
• 8 years Related experience; more preferred.
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
• Strong experience with n-tier solutions.
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.  
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis. 

Preferred Qualifications: 

• Strong experience with ServiceNow CMDB and Application Portfolio Management
• Solid understanding of CSDM and CI relationships
• Experience as a Product Owner, Business Analyst
• Agile/Scrum delivery experience
• Strong stakeholder management and communication skills
• ServiceNow Certifications (CSA, CAD, CMDB, APM, EA, ITAM)
• Experience with ServiceNow integrations

Salary Range by Location:

AK: Anchorage: Min: $68.33, Max: $116.36

AK: Kodiak, Seward, Valdez: Min: $71.23, Max: $121.29

California: Humboldt: Min: $71.23, Max: $121.29

California: All Northern California - Except Humboldt: Min: $79.92, Max: $136.08

California: All Southern California - Except Bakersfield: Min: $71.23, Max: $121.29

California: Bakersfield: Min: $71.23, Max: $121.29

Oregon: Non-Portland Service Area: Min: $63.70, Max: $108.47

Oregon: Portland Service Area: Min: $68.33, Max: $116.36

Washington: Western - Except Tukwila: Min: $71.23, Max: $121.29

Washington: Southwest - Olympia, Centralia: Min: $68.33, Max: $116.36

Washington: Clark County Washington: Min: $68.33, Max: $116.36

Washington: Tukwila: Min: $71.23, Max: $121.29

Washington: Eastern: Min: $60.81, Max: $103.54

Washington: Southeastern: Min: $63.70, Max: $108.47

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.