Principal Product Designer RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

The Wells Fargo Experience Design team

The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy and operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers and incorporating their voices into every decision!

Principal Product Designer

The role of the Principal Product Designer partners with Research, Product, Engineering, Marketing, and Data Analytics to ensure our most important product design initiatives are grounded in an overarching UX strategy with a clear line of sight to customer and business outcomes.  They ensure there is a mapping of the customer journey and these journeys are supported with the appropriate solutions, rationale and artifacts to solve customer problems in market.  He/she will be expected to lead initiatives which bring together senior stakeholders to drive collaboration, understanding and decision making.  This role does not have direct reports but will be expected to lead multidisciplinary teams in a variety of design initiatives from customer insights development to prototyping multitouch point customer experience.  This position reports to the Digital Banking - Servicing UX Design Director. 

In this highly visible role, you will be responsible for providing strategic direction and serving as UX design lead for products, features and experiences aligned with borrower journeys. Responsible for the UX vision and roadmap spanning multiple releases. Works with multiple high-level stakeholders to prioritize and plan work based on customer and business KPIs. Communicates plans and rationale for changes to key stakeholders. 

Provides subject matter expertise and strategic leadership for digital experiences for borrowers, including sales, servicing and payments. Spearheads and or significantly influences the development and execution of the most complex digital business plans, programs and initiatives which have significant, broad impact. Develops digital experience strategy for product/functionality/experience area, and influences digital strategy for the Consumer Lending line of business. Coach a small team that includes product design, research, and content design. Recognized as an expert in the digital experience design field.

RWF – Please note that “RWF” is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job

• 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
• 9+ years of product development and product management experience
• 9+ years of product strategy development experience
• 4+ years of experience coordinating initiatives across multiple stakeholders
• 10 + years of experience in one or a combination of the following: digital customer experience, digital product or program management, digital platforms or digital consulting
• 2+ years of experience presenting information to senior leaders
• 9+ years of web design and development experience

• 10+ years of financial services experience
• 10+ years of vendor management experience
• Excellent verbal, written, and interpersonal communication skills
• 5+ years of Agile experience
• Quantitative or qualitative data analysis experience
• Experience communicating in both written and verbal formats with senior executive-level leaders

• Proven track record of developing & delivering UX strategies for omni-channel experiences
• 10+ years of experience in one or a combination of the following: multi-channel digital customer experience, service design, or UX consulting
• Demonstrated mastery/expertise in Product Design/Interaction Design/Visual Design, and strength in 2 or more of the following: Experience Strategy, Information Architecture, Service Design, Content Strategy/Design, and User Research
• Experience leading a program of work across multiple teams through the full product development cycle (discovery, concepts, prototypes, specs)
• Proven track record of articulating a strong design rationale; storytelling skills that compel stakeholders; connect design decisions to broader strategic and business decisions; comfort presenting to all levels of seniority
• Expertise in setting customer-backed visions and inspiring others to get behind them
• Knowledgeable and have a deep understanding of the user-centered design process, including personas, task analysis, task flows, problem framing, interaction design, and content strategy
• Master’s Degree or PhD in human behavior related field (Psychology, Social Science, Information Science, etc.)
• Deep expertise in both generative and evaluative research methods
• Proven ability to deliver products and/or services that are known for delightful experiences and ease of use
• Knowledge of qualitative and quantitative research methods

• Ability to travel up to 15% of the time
• Ability to travel domestically

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $126,000 Mid: $180,000 Max: $234,000

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.