Primary Care Operations Director

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

About This Opportunity

At ChenMed, we believe that every senior deserves more good days — and that starts with exceptional leadership at the center level. As an Associate Center Operations Director, you will be the operational heartbeat of your medical center, empowering care teams, delighting patients, and driving outcomes that truly matter. This is not just an operations role. This is a mission-driven leadership opportunity for someone who is passionate about transforming healthcare for underserved seniors, building high-performing teams, and creating a center culture where both patients and staff thrive. If you are energized by solving complex problems, developing people, and making a measurable difference in your community, we want to meet you.

What You Will Own:

Patient Experience and Access

• Champion a best-in-class patient experience by implementing proven practices and responding proactively to patient feedback

• Optimize appointment slot utilization to maximize patient access, minimize wait times, and drive operational efficiency

• Maintain the right balance of slot quality and availability to meet the unique needs of our senior patient population

• Ensure the care team is consistently available, accessible, and responsive, removing every barrier that stands between a patient and their care

Patient Retention and Care Continuity

• Monitor and actively manage patient disenrollment rates, identifying root causes and executing retention strategies

• Identify and coordinate care for orphan patients (those without an assigned primary care provider) to ensure no patient falls through the cracks

Team Culture and Engagement

• Build and sustain a positive, collaborative center culture where every team member feels valued, engaged, and motivated

• Design and lead initiatives that boost staff morale, strengthen team cohesion, and inspire long-term commitment

• Be a visible, accessible, and inspiring leader who brings out the best in the people around you

Workforce Planning and Development

• Develop and execute smart workforce planning strategies to ensure your center is always appropriately staffed to meet patient demand

• Lead a best-in-class onboarding experience for new team members, setting them up for success from day one with comprehensive training and strong support systems

• Implement meaningful retention strategies that reduce turnover and create clear pathways for career growth within ChenMed

Day-to-Day Center Operations

• Serve as the primary leader for all daily center operations, including direct supervision of center staff

• Ensure the needs of physicians, clinicians, care teams, patients, and visitors are consistently met with excellence

• Partner closely with your Center Medical Director to align operational and clinical priorities

What Makes You the Right Fit:

Relationship Builder

• You understand that great operations run on great relationships. You naturally build trust with staff, patients, and partners, and you create an environment of collaboration and mutual respect.

Data-Driven Decision Maker

• You let the numbers guide you. You are comfortable analyzing KPIs, spotting trends, identifying gaps, and translating data into actionable improvement plans.

People Developer

• You invest in your team. You know how to coach, engage, and grow people, and you take pride in watching others succeed under your leadership.

Problem Solver

• You approach challenges with critical thinking and calm. You assess risk, identify root causes, and design solutions that prevent problems from recurring.

Highly Organized and Adaptable

• You can manage competing priorities, tight deadlines, and shifting demands without missing a beat, and you bring your team along with you.

Technical Skills Required:

• Intermediate to advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook

• Comfortable working across a variety of software platforms including databases, email, and presentation tools

• Strong working knowledge of healthcare operations standards, methods, and regulatory requirements

• Familiarity with local, state, and federal laws applicable to healthcare operations

• Spoken and written fluency in English

Education and Experience Requirements:

• Bachelor's degree (BA/BS) in Healthcare Administration, Business Administration, Biological Sciences, or a closely related field required. Additional years of experience may be considered in lieu of degree on a year-for-year basis.

• Minimum of 5 years of experience in a medical clinic, hospital, or similar healthcare environment required.

• Minimum of 3 years of supervisory or managerial experience in a medical clinic, hospital, or similarly regulated setting required.

Why ChenMed?

At ChenMed, we are on a mission to transform care for seniors and strengthen the communities we serve. Our model is built on three core values:

• Love — Serving others before ourselves with kindness and respect.

• Accountability — Owning our outcomes and committing to excellence.

• Passion — Working with urgency and inspiring the best in one another.

We offer a purpose-driven career where your work directly impacts the lives of seniors who need and deserve high-quality, compassionate care!

PAY RANGE:

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply