Pool Concierge - The Rooftop Bar (Part Time/Seasonal)

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Pool Concierge serves as a key point of contact for guests enjoying the pool and outdoor recreation areas. This role embodies luxury‑level service by anticipating guest needs, delivering personalized experiences, and ensuring a refined and relaxing environment consistent with Forbes Four‑Star hotel standards.

The hourly rate for this position is $20.00/hr. This is not a tipped position.

The primary responsibilities of this role include:

Guest Engagement & Experience

• Welcome and acknowledge all guests promptly following Forbes service standards; anticipate needs and provide personalized recommendations for poolside amenities and recreation.
• Serve as the primary pool area host, ensuring a warm, polished, and attentive presence for both leisure and VIP guests.
• Assist guests with cabana reservations, loungers, towels, sun protection amenities, food & beverage coordination, and activity scheduling.
• Monitor seating availability and maintain waitlist as needed for pool seating and amenities

Recreation & Facility Support

• Provide accurate information about hotel recreation offerings, including pools, beaches, fitness zones, and child activity areas
• Encourage and register guests for poolside or resort recreation programming.
• Monitor pool activity, ensuring guest safety and responding appropriately to emergencies per hotel procedures.

Service Excellence & Professional Standards

• Maintain impeccable grooming, professional communication, and a refined luxury‑service demeanor.
• Uphold all policies and quality assurance expectations with attention to detail and guest privacy.

Operational Support

• Coordinate with other hotel departments to support guest requests and deliver seamless service.
• Assist with private poolside events, group activities, and recreation‑related programming.
• Provide cashier or point‑of‑sale support for rentals, activities, or retail sales when applicable.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

· Prior luxury hospitality or concierge experience preferred; Forbes or AAA Four/Five‑Diamond experience is a strong advantage.

· Excellent communication, guest‑service orientation, and ability to handle diverse guest situations with poise.

· Strong knowledge of hotel services and local area offerings.

· Ability to work independently and collaboratively in a fast‑paced resort environment.

· OpenTable experience a plus

· Ability to stand, walk, lift, carry, push, and pull items per operational needs, typically up to 25 lbs.

· Comfortable working outdoors in varying conditions for extended periods.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.