The City of Jefferson is now accepting applications for a Police Information Clerk for our Police Department. This position serves as the first point of contact for the public stationed in the lobby reception window, providing professional, courteous, and efficient customer service both in person and over the phone. This position is responsible for managing the department’s non-emergency phone line, assisting walk-in citizens, facilitating records requests, and directing inquiries to appropriate personnel. The secondary duties for this position include processing reports and lawfully disseminates to various law enforcement agencies, state and federal agencies, other City departments, and the public. Provides data and information support (documents and records) for the Police Department to ensure the department has adequate and accurate information.
Answers and manages the department’s non-emergency telephone line in a timely and professional manner. Provides accurate information to callers or route calls to the appropriate division, officer, or staff member. Greet and assist citizens at the front lobby window, maintaining a professional and service-oriented demeanor. Assists walk-in individuals with general inquiries, including directions, department services, and procedures. Receives and processes public records requests in accordance with department policy and applicable laws. Monitors lobby activity and notify appropriate personnel of suspicious or urgent situations. Maintains confidentiality of sensitive information and law enforcement records.
Enters data of all arrests, offenses, reports, vehicle tows and uniform traffic tickets; types fingerprint cards with charge codes and distributes copies to FBI, Missouri State Highway Patrol, and courts; organizes departmental documents, distributes reports to various agencies including Department of Revenue, Michael W. Prenger Family Center, Prosecuting Attorney's Office, Missouri State Highway Patrol, and tow companies; enters Municipal Court dispositions for each arrest case ensuring proper documentation; enters and checks monthly ticket validations; and tracks reports within the department.
Obtains reports for use by citizens, police personnel and the court staff respecting confidentiality and within the boundaries of the Missouri Sunshine Law; responds to citizens' request for police reports and fingerprints, collects fees for these requests and keeps records of all the transactions; directs inquiries to appropriate divisions in a timely manner; distributes mail to City Hall. Create a monthly report of all money transactions and reports released; prepare monthly billing to agencies with charge accounts.
Physical: Ability to sit up to eight hours a day at a computer; lift 20 pounds; and
operate various office equipment.
Mental: Ability to concentrate at a computer the entire day; establish and maintain effective working relationships; prioritize and organize work; work with public in a calm and effective manner while dealing with upset or distressed individuals; manage multiple tasks; and strong verbal communication and interpersonal skills.
Education/Experience Qualifications:Requires a high school diploma or equivalent. An associate’s degree, or an equivalent combination of education and related experience preferred.
Must be able to type a minimum of 45 net words per minute. Records retention and open record guidelines knowledge preferred. Ability to exercise sound judgment and discretion when handling sensitive situations.