Police Communications Supervisor

Hiring Range: $56,500 - $60,000
 

ORGANIZATIONAL SUMMARY:

The University of South Florida Police Department (USFPD) is a full service law enforcement agency dedicated to providing a safe environment for and in partnership with the community, while remaining committed to assisting with personal and professional development of department members, and to the principle of being community minded and service driven.

USFPD is organized into various bureaus, divisions, sections, squads, and units. The department is led by a command staff comprised of sworn and non-sworn members of the rank of captain and higher, a communications and records manager, and public information representative; all of whom report to the chief of police through an established chain-of-command.

The Operations Bureau is commanded by a captain who oversees the Patrol Division and the Community Service Officer Program.  The Patrol Division is further broken down into four squads which provide direct law enforcement services to the community.  The Special Operations Bureau is commanded by a captain who oversees the Special Operations Division which includes the K9 section, Criminal Investigations, Special Events, and Crime Prevention; all of which are led by sergeants. The Administration Bureau captain also oversees the Support Services Division.  The Support Services Division includes the Professional Standards and Information Technology Sections.  The accreditation, training and background investigation units fall within the Professional Standards Section which is managed by a sergeant.  The Communications & Records Division reports to a non-sworn manager.

POSITION SUMMARY:

A Police Communications Supervisor plans, organizes, coordinates and schedules the day-to-day police dispatch activity for the University of South Florida Police Department, ensuring compliance with all applicable regulations, policies, and operating standards. This position also reviews applications and assists in conducting preliminary interviews of all Police Communications Specialist applicants and assists in coordinating the hiring process.

• Supervises the activities of a team of Police Dispatchers. Devises work schedule for employee and clerks to cover shifts twenty-four hours a day. Demonstrates the ability to communicate effectively, both oral and in writing.
• Resolves problems and questions presented by subordinates regarding work methods or proper procedures to follow. Provides evaluation and quality control review of assigned PCS positions.
• Reads, examines and reviews log reports and computer input prepared by staff for accuracy; makes corrections and forwards to appropriate staff. Performs required audits, maintains all mandatory compliance requirements.
• Assists in the hiring process for all new applicants. This process includes reviewing applications, interviewing and scheduling additional steps in the hiring process.
• Trains new personnel and arrange for additional training seminars or workshops. Ensures Police Communication Specialists (PCS) maintain all required training and certifications.
• Recommends and implements approved changes in procedures; communicates changes to all staff affected.
• Performs duties of Emergency 911 system as required. Assists in providing operational support within the center.
• Maintain monthly CJIS Validations for FCIC/NCIC entries.