Point of Sale Data Assistant

Description

The Point of Sale Data Assistant is responsible for maintaining point of sale data and accuracy of customer facing product data for all departments. In coordination with other stakeholders, this role ensures all invoices and purchase orders are processed accurately and in a timely manner through the point of sale system, validating quantities and pricing, and updating inventory records.

Customer Service:

• Provide outstanding external and internal customer service to shoppers, staff and peers.
• Takes time to answer questions thoroughly
• Helps customers place and retrieve special orders
• Responds promptly to front end requests for prices and customer assistance

Why work for us?

We are 50 years strong in the community.

We give back to organizations with shared values.

We offer great benefits and competitive compensation.

We are continually innovating and investing in the future.

We offer opportunities for personal and professional growth; about half of our managers were promoted from within.

Tired of working for a company that leaves you feeling like you’re not appreciated? Would you like to join a team that actually enjoys what they do and believes in making a difference?

The Brattleboro Food Co-op is owned by thousands of local shareholders and is committed to improving the quality of life for our community, one meal at a time. We offer competitive wages, great benefits, and an excellent work-life balance.

Requirements

Duties & Responsibilities:

Physical Receiving

• Check deliveries to verify piece count and accuracy, checking for obvious damage. Sign for deliveries with any adjustments noted on the invoice. Keep records of discrepancies and communicate to the appropriate manager/buyer. Build u-boats or carts for the appropriate departments.
• Ensure products are picked up by or delivered to the appropriate department, making sure that any refrigerated or frozen product is moved into their appropriate cooler or freezer within 20 minutes of delivery.
• Separate preorders, damaged, and incorrect products and communicate to the appropriate party.

Digital Receiving:

• Coordinate with Retail Technology Manager to accurately process invoices and purchase orders, from Receiving to Accounting.
• Ensure that all shipped quantities and costs (including freight and discounts) are accurately entered into the Point of Sale system. Communicate any discrepancies to Retail Technology Manager.
• Report shortages and damages to distributors, submit credits as needed.
• Coordinate with Retail Technology Manager to implement price changes, printing and hanging new shelf tags for all price changes.
• Ensure correct shelf tags and price signs throughout the store by conducting regular audits.
• Perform cycle counts, and/or other inventory functions, to keep Point of Sale inventory levels accurate.
• In coordination with Retail Technology Manager, Department Managers, and Buyers, maintain accurate, up-to-date inventory records in the Point of Sale system
• This includes:
• Promptly and accurately entering new items into system according to established procedures.
• Updating inventory records when necessary (new UPCs, supplier numbers, sizes, weight profiles, etc.).
• Promptly addressing and correcting scanned price discrepancies, including sale items.
• Promptly addressing and correcting issues with products that don’t scan.
• Document shrink in the Point of Sale system, and communicate to appropriate parties when applicable.
• Use of various software, applications, and platforms to achieve operational goals
• Perform other tasks as assigned by Retail Technology Manager

Maintenance and Conditioning:

• Treat equipment with care and respect. Communicate about any needed repairs or equipment problems to the Facilities or Retail Technology Manager.

Safety:

• Handle hazardous equipment carefully. Aware of the presence of others when using such equipment.
• Use proper lifting techniques. Wear appropriate shoes.
• Mindful of potential hazards to customers and other employees and takes actions to correct hazards.
• Use ergonomic equipment and practices when interacting with technology

Teamwork:

• Always conscientious about co-workers and works with the team for department
• efficiency.
• Give verbal communication to next shift if necessary
• Start work on time, finish work on time.
• Take breaks when appropriate and come back from break on time.

Accountability:

• Accept responsibility for your actions. Exemplify honesty, integrity and ethics.

Qualifications:

• Well organized and ability to follow through on assigned tasks.
• Ability to be productive with supervision, as well as without supervision
• Ability to operate equipment such as hand trucks, u-boats, pallet jack & cardboard baler
• Data management experience required
• Highly computer literate, with experience in word processing, spreadsheet usage, and Point of Sale systems preferred
• Excellent sense of organization and attention to detail
• Effective written and spoken English communication skills to listen and to give clear directions
• Ability to learn and use basic retail mathematics functions.
• Ability to work closely and cooperatively with others
• Demonstrated ability to follow directions and follow through on commitments
• Working in all situations to be personable, helpful and cooperative with customers and co-workers
• Ability to be mobile throughout entire shift, expected to bend, squat, stoop, kneel or crouch
• Demonstrated ability to handle multiple demands
• Demonstrated ability to work in a fast paced environment efficiently
• Willingness and ability to learn and grow to meet the changing requirements of the job

At Brattleboro Food Co-op, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Brattleboro Food Co-op is proud to be an equal opportunity employer.