Plastic Surgery Area Specialist- Northeast

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

TheAdvanced Repair and Reconstruction (AR&R)Platform within the BD Surgerydivision focuses on soft tissueregeneration, with a full portfolio of best-in-class surgical solutions. AR&Risrecognized as the global industry leader in hernia care and the aspirational leader inPRSsince the July 2021 acquisition ofTepha, Inc and the proprietary P4HB polymer for soft tissue support and regeneration.

PRS AreaSpecialists

The PRS AreaSpecialists is a strategicsalessupport&customer experience role dedicated to supporting the growth and success of BD’s Plastic and Reconstructive Surgery (PRS) business. This role combines insidesales,externalterritory managementsupport, and premium account service to deliver a white-glove experience for customers using BD’sP4HBbrands in Plastic and Reconstructive Surgery. As part of the Sales organization,theAreaSpecialistsserves as a trusted partner to healthcare professionals, ensuring seamless engagement across BD’s systems and teams to meet customer needs and drive business outcomes.This role reports intoaPRS Area Business Managerand is partnered regionally withthat Area Business Manager (ABM) and a Medical Science Liaison (MSL) to appropriately support and grow the US business within the assigned region which includes all of New England.

Key Responsibilities:

White-Glove Customer Experience

• Support PRS customers in the assigned region by delivering high-touch servicebothremotelyandwithproactiveonsiteengagement, in close partnership and under the direction of theregionalABM.

• Navigate BD’s internal systems and teams to resolve customer inquiries related to ordering, pricing, billing, and producteducation.

• Facilitate urgent order fulfillment, product returns, and account setup with speed and accuracy.

• Provide guidance on product selection, sizing, and usage according to instructions foron-labeluse.

• Escalate customer issues appropriately and advocate for resolution through internal channels.

Customer Engagement

• Lead the implementation of the new eCommerce platform within the assigned region, supporting customer onboarding and driving adoption of the online ordering system through education, outreach, and ongoing support.

• Ensuretimelydistribution of product literature, collateral, and educational materials.

• Support regional engagement at trade showsbyattending and/orcoordinatingpre-event outreach,assistingwith lead capture and follow-up, and collaborating with RBMs and Marketing to maximize customer interactions and post-event conversion.

• Collaborate with Global and US Marketing teams to proactively communicate product updates, inventory changes, and opportunities for orderefficiencies, enabling customers to plan and manage theirpurchasingeffectively.

Sales & Territory Management

• Support and collaboratewithABMsto prioritize sales activities and customer engagement.

• Support product demonstrations, in-servicing, and training forofficestaff.

• Attend local/regional conferences and/or Surgical Education events where appropriate.

• Qualifyinbound and outbound leads to ensure high conversion potential.

• Maintain and grow a healthy sales pipeline through targeted outreach and follow-up,documentactivitiesand advancementsinSalesforce.com.

• Conductlive andvirtual meetings, product presentations, and follow-ups to drive engagement.

• Identifyupselland cross-sell opportunities based on customer needs and behaviors.

PerformanceReporting:

• Generate and analyze sales reports toidentifytrends, gaps, and opportunities.

• Maintainaccurateaccount records andutilizeCRM tools to track performance and insights.

• Support/participate inmonthly regional cadencing and quarterly business reviews.

• Ensure compliance with internal processes and documentation standards.

Qualifications:

• Bachelor’s degreerequired;MBA or advanced degreedesired

• Minimum of2 yearsof sales or medical device experience

• Experience in high-touch customer service or premium account management.

• Proficiencyin Microsoft Office and CRM platforms.

• Strong analytical skills and ability to present data-driven insights.

• Exceptional organizational and creative skills

• Strong interpersonal skills, highly collaborative, anddemonstratedability to build effective working relationships across company functional areas

• Self-starter and ability to prioritize and multi-task in a fast-paced environment

• Strong project management skills, along with the ability to manage multiple tasks simultaneously

• Must meet credentialing and compliance requirements for hospital access.

• Ability to travela minimum of30%, including overnight stays.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Potential reimbursement of vehicle use/mileage

Potential reimbursement of phone use

Health and Well-being Benefits

Medical coverage

Health Savings Accounts

Flexible Spending Accounts

Dental coverage

Vision coverage

Hospital Care Insurance

Critical Illness Insurance

Accidental Injury Insurance

Life and AD&D insurance

Short-term disability coverage

Long-term disability insurance

Long-term care with life insurance

Other Well-being Resources

Anxiety management program

Wellness incentives

Sleep improvement program

Diabetes management program

Virtual physical therapy

Emotional/mental health support programs

Weight management programs

Gastrointestinal health program

Substance use management program

Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

BD 401(k) Plan

BD Deferred Compensation and Restoration Plan

529 College Savings Plan

Financial counseling

Baxter Credit Union (BCU)

Daily Pay

College financial aid and application guidance

Life Balance Programs

Paid time off (PTO), including all required State leaves

Educational assistance/tuition reimbursement

MetLife Legal Plan

Group auto and home insurance

Pet insurance

Commuter benefits

Discounts on products and services

Academic Achievement Scholarship

Service Recognition Awards

Employer matching donation

Workplace accommodations

Other Life Balance Programs

Adoption assistance

Backup day care and eldercare

Support for neurodivergent adults, children, and caregivers

Caregiving assistance for elderly and special needs individuals

Employee Assistance Program (EAP)

Paid Parental Leave

Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

Bereavement leaves

Military leave

Personal leave

Family and Medical Leave (FML)

Jury and Witness Duty Leave

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salaryor hourly rateranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.The salaryor hourly rateoffered to a successful candidate is based on experience, education, skills, andany step rate pay system of the actualwork location, as applicable to the role or position.Salaryor hourly payranges may varyfor Field-based and Remote roles.

Salary Range Information