Plastic Surgery and Aesthetic Patient Coordinator (Remote)

Job Title: Remote Patient Coordinator (Full-Time)
Location: 100% Remote.
Company: NOVA Plastic Surgery & Dermatology

NOVA Plastic Surgery & Dermatology is hiring a full-time Remote Patient Coordinator to function as a centralized call center for all inbound patient communication. This role owns first contact with new and existing patients across phone, webchat, and online leads, with a clear objective: convert every qualified inquiry into a scheduled consultation.

This is a revenue-driving role. Performance is measured by speed, accuracy, and conversion.

• Answer all inbound phone calls without delay
• Respond to webchats, online forms, and digital leads in real time
• Convert inquiries into booked consultations using structured protocols
• Schedule patients into correct appointment types based on services
• Enter and manage all lead activity inside CRM
• Execute follow-ups on missed calls, unconverted leads, and incomplete bookings
• Maintain precise documentation of all interactions
• Escalate clinical or complex questions appropriately

• 100% call answer rate during scheduled hours
• Lead-to-consult conversion rate
• Speed to response across all channels
• Daily consults booked
• CRM accuracy and task completion

• Direct experience in plastic surgery, dermatology, or medical aesthetics
• Prior role in patient coordination, call center, or consult booking within aesthetics
• Strong understanding of aesthetic treatments and patient flow
• Proven ability to convert leads into booked consultations
• Experience working in a CRM (GoHighLevel, Nextech, Salesforce, or similar)
• High-volume call handling with consistent performance
• Clear, confident communication and control of the call
• Must be able to work during EDT time zone with hours from 9am- 6pm

• No missed calls
• Immediate engagement with every lead
• High conversion from inquiry to consult
• Accurate scheduling aligned with services and provider availability
• Full command of company services and positioning

• Hourly base: $22–$28/hour (based on experience)
• Performance bonus tied to consult volume and conversion rate

• Full-time
• Must align with clinic hours, including evenings and weekends

A multi-location aesthetic practice in Northern Virginia offering surgical and non-surgical solutions. The model is built on guiding patients to the right treatment, not selling a single service.